NEOTECH
Epson EcoTank L18050 A3 Ink Tank Photo Printer
Epson EcoTank L18050 A3 Ink Tank Photo Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson EcoTank L18050 A3 Ink Tank Photo Printer is designed to cater to professionals who demand high-quality, large-format printing capabilities. This printer combines Epson’s renowned EcoTank ink system with the ability to handle A3 size papers, making it an ideal choice for photographers, graphic designers, and anyone needing to produce large, detailed images and documents.
Key Features
- High-Capacity Ink Tanks: Offers incredibly low cost-per-print and high-volume printing without the need for frequent ink replacements.
- Versatile Media Handling: Prints on a variety of media types, from glossy photo paper to thick card stock, up to A3 size.
- Precision Printing Technology: Delivers high-resolution prints with outstanding clarity and color accuracy, thanks to advanced Micro Piezo technology.
Product Quality and Performance
The L18050 is built for productivity and quality:
- Superb Print Quality: Achieves resolutions up to 4800 x 1200 dpi, ensuring crisp, vibrant outputs for both text and images.
- Efficient Performance: Fast printing speeds and a reliable ink system minimize downtime and increase productivity.
Specifications
- Dimensions: Approximately 20.3 x 14.8 x 7.4 inches
- Weight: Approximately 17.6 pounds
- Ink System: Uses EcoTank technology with refillable ink tanks for cost-effective printing.
- Connectivity: Offers options like Wi-Fi, USB, and Ethernet, facilitating easy integration into any workflow.
Purpose of Use
This printer is particularly useful for:
- Professional Photography and Design: Ideal for printing high-quality photographs, artistic prints, and design prototypes on large papers.
- Business and Marketing: Perfect for creating impressive business presentations, brochures, and marketing materials in-house.
- Education and Research: Suitable for producing detailed charts, graphs, and large-format documents needed in academic and scientific research.
How to Use
To effectively use the EcoTank L18050:
- Set up the printer by following the included setup instructions.
- Fill the ink tanks using the provided bottles of Epson ink, ensuring no spills.
- Connect the printer to your network via Wi-Fi or Ethernet for easy access across multiple devices.
- Utilize the rear feed for specialty media and the front tray for standard print jobs.
- Adjust print settings via the printer driver to match the specific requirements of each print job.
Supported OS/Application/Industries
The L18050 is compatible with various operating systems, including Windows and macOS, making it adaptable to any professional environment that requires high-quality, large-format printing capabilities.
Benefits & Compatibility
- Cost-Effectiveness: The EcoTank system significantly reduces the cost of ink, allowing for extensive printing without substantial expenses.
- Large Format Printing: Supports up to A3 size, providing ample space for large images and detailed documents.
Warranty and FAQs
Epson offers a comprehensive warranty for the EcoTank L18050, with extended options available. Visit the NEO Digital product services page for additional support information and FAQs.
Delivery Services (UAE)
NEO Digital provides efficient delivery services across the UAE, ensuring that your printer arrives safely and is ready for immediate setup and use.
After Sales Support
Our commitment at NEO Digital includes providing outstanding after-sales support, ensuring that any issues with your Epson EcoTank L18050 are quickly resolved, and you can maximize its potential in your professional activities.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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