NEO Digital
UniFi Cloud Gateway Max (UCG-Max)
UniFi Cloud Gateway Max (UCG-Max)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your network management with UniFi Cloud Gateway Max (UCG-Max). Enterprise-grade features for advanced security and performance. Shop at NEOTECH now.
Overview
The UniFi Cloud Gateway Max (UCG-Max) is a state-of-the-art networking device designed to provide comprehensive management and security for enterprise networks. With robust performance and advanced networking features, it is perfect for businesses that require a reliable and scalable network infrastructure.
Product Description
The UCG-Max integrates seamlessly into existing UniFi ecosystems, offering centralized control over UniFi devices and applications. It supports high-capacity throughput and advanced security protocols to ensure optimal network performance and protection. The device includes a built-in touchscreen display for real-time network monitoring and quick adjustments, enhancing the overall ease of use and accessibility.
Key Features
- High-Capacity Throughput: Ensures robust performance for handling large-scale network traffic.
- Integrated Touchscreen Display: Provides easy access to network status, alerts, and controls.
- Advanced Security Features: Includes threat management, firewall policies, and secure VPN services to protect against external attacks.
- Deep Packet Inspection (DPI): Allows for detailed network usage insights and better bandwidth management.
- Scalable Management: Manages thousands of UniFi devices across multiple sites from a single interface.
Product Quality and Performance
The UCG-Max is built with high-quality components to withstand continuous operation in demanding environments. Its software and hardware optimizations are designed for longevity and reliability, providing businesses with a dependable network management solution.
Specifications
- Interfaces: Multiple WAN and LAN ports for diverse connectivity options.
- CPU: Advanced multi-core processor for efficient data processing.
- System Memory: High-capacity RAM to support extensive data tasks and multiple users.
- Storage: Sufficient internal storage for logs, data backups, and application data.
- Dimensions: Compact and rack-mountable design fits in standard network racks.
Purpose of Use
The UCG-Max is ideal for medium to large enterprises, educational institutions, and governmental agencies that need to manage extensive network architectures with numerous endpoints and high data demands.
How to Use
Install the UCG-Max in your network rack, connect it to your network infrastructure, and configure it through the UniFi Network Controller software. Regular updates and monitoring can be managed directly from the UniFi app or through the built-in display.
Supported Industries
Suitable for a wide range of industries that require robust network management, including IT, telecommunications, healthcare, and education. Its advanced features are particularly beneficial for environments with critical data security needs.
Benefits & Compatibility
The UCG-Max offers centralized network management, enhanced security, and high-performance networking, simplifying complex configurations and network operations. It is compatible with all UniFi and third-party devices, making it a versatile choice for upgrading existing network systems.
Warranty and FAQs
Includes a comprehensive manufacturer’s warranty and access to a detailed FAQ section online, helping to resolve common issues and optimize device performance.
Packaging/Weight/Dimension
Ships in protective packaging designed to ensure safe delivery. Detailed dimensions and weight are provided to facilitate installation planning and logistics.
Shop Today & Receive Your Delivery Across the UAE!
Order your UniFi Cloud Gateway Max from NEOTECH and benefit from our reliable delivery services across the UAE, ensuring a seamless upgrade to your network management capabilities.
Best Price Guarantee
NEOTECH offers the UniFi Cloud Gateway Max at competitive prices with a best price guarantee, ensuring you get the best value for your investment.
After Sales Support
Our expert support team is ready to assist with any installation, configuration, or operational queries, ensuring that your network is running smoothly and efficiently.
Request for Customer Reviews and Testimonials
We encourage customers to share their experiences with the UniFi Cloud Gateway Max to help us continue to improve our products and customer service.
Stock Availability
Please contact us directly to check the current stock levels of the UniFi Cloud Gateway Max. We strive to maintain accurate stock levels to ensure prompt delivery.
Get in Touch
For more information or assistance with your UniFi Cloud Gateway Max purchase, contact our expert support team. We are ready to provide personalized assistance to meet your specific networking needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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