NEO Digital
UniFi Gateway Pro UXG-Pro
UniFi Gateway Pro UXG-Pro
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Secure and streamline your network with the UniFi Gateway Pro UXG-Pro, featuring advanced firewall protection, dual WAN for redundancy, and high-speed connectivity. Ideal for businesses seeking robust network management. Discover more at NEOTECH.
Overview
The UniFi Gateway Pro (UXG-Pro) is engineered for businesses that demand high-level network security and robust performance. This professional-grade gateway combines powerful firewall capabilities, dual WAN functionality, and high throughput to ensure reliable and secure network operations.
Product Description
The UXG-Pro is equipped with advanced security features to protect against cyber threats while managing large volumes of data effortlessly. It supports dual WAN links to provide failover and load balancing, enhancing internet reliability. This device integrates seamlessly with the UniFi ecosystem, allowing for centralized network management and monitoring through the UniFi Network Controller.
Key Features
- Dual WAN Support: Ensures continuous internet connectivity with load balancing and failover options.
- High Throughput: Facilitates up to 10 Gbps throughput to accommodate high-speed internet and internal network traffic.
- Advanced Firewall: Offers extensive security protocols to safeguard against external threats.
- Deep Packet Inspection (DPI): Provides detailed insights into network traffic for enhanced security and troubleshooting.
- UniFi Network Integration: Managed via the UniFi Network Controller for streamlined configuration and monitoring.
Product Quality and Performance
Built with enterprise-grade hardware, the UXG-Pro is designed to withstand the demands of heavy network traffic and security management. Its performance is optimized for efficiency and reliability, ensuring your network operates smoothly under all conditions.
Specifications
- Network Interfaces: 2x 10G SFP+ ports, 1x Gigabit RJ45 port.
- Throughput: Up to 10 Gbps.
- Management: UniFi Network Controller.
- Security Features: Firewall, VLAN, VPN, and threat management.
- Form Factor: Rack-mountable design fits standard server racks.
Purpose of Use
The UniFi Gateway Pro is ideal for medium to large businesses that require:
- Enhanced Network Reliability: Dual WAN capabilities ensure continuous network availability.
- Advanced Security: Robust firewall and network monitoring tools protect sensitive data.
- High-Bandwidth Applications: Supports high data transfer rates, suitable for data centers and large office environments.
How to Use
- Installation: Mount the UXG-Pro in a network rack and connect WAN and LAN cables to the appropriate ports.
- Configuration: Power on the device and configure network settings using the UniFi Network Controller.
- Management: Monitor and adjust settings as necessary to optimize performance and security.
Supported Industries
This gateway is particularly effective in sectors such as technology, finance, healthcare, and education, where network integrity and security are paramount.
Benefits & Compatibility
- Reliable Connectivity: Maintains uninterrupted network service with dual WAN options.
- Comprehensive Security: Advanced security settings manage and mitigate potential cyber threats.
- Scalable Network Management: Integrates with other UniFi devices for a comprehensive network management solution.
- Energy Efficient: Designed to optimize power usage without sacrificing performance.
Warranty and FAQs
Comes with a standard warranty that covers technical defects and issues, supported by a comprehensive FAQ section available online.
Packaging/Weight/Dimension
The package includes the UniFi Gateway Pro, power cord, rack-mount brackets, and a quick-start guide. Designed to ensure easy setup and durable packaging for safe transport.
Shop Today & Receive Your Delivery Across the UAE!
Order your UniFi Gateway Pro from NEOTECH for efficient delivery and enhanced network performance right out of the box.
Best Price Guarantee
NEOTECH provides the UniFi Gateway Pro at competitive pricing, ensuring you get maximum value from your investment in network infrastructure.
After Sales Support
Our expert team is available to assist with setup, configuration, or troubleshooting to help you fully leverage the capabilities of your UXG-Pro.
Request for Customer Reviews and Testimonials
We value feedback and encourage our customers to share their experiences with the UniFi Gateway Pro to help others make informed decisions.
Stock Availability
Please contact us directly to confirm the availability of the UniFi Gateway Pro. We strive to keep our inventory updated to meet your needs promptly.
Get in Touch
For more information or assistance with your UniFi Gateway Pro purchase, contact our customer support team. We are dedicated to providing personalized service to meet your networking needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please verify all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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