NEO Digital
TVS Electronics RP 3160 GOLD Thermal Receipt Printer
TVS Electronics RP 3160 GOLD Thermal Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your business efficiency with the TVS RP 3160 GOLD Thermal Receipt Printer. Ideal for fast-paced environments needing quick, dependable receipt printing.
Overview:
The TVS Electronics RP 3160 GOLD Thermal Receipt Printer is a robust solution optimized for high-volume retail and hospitality settings. This printer combines speed, reliability, and ease of use to support efficient operations and enhance customer service.
Product Description:
The RP 3160 GOLD offers exceptional print speeds and quality with thermal printing technology that ensures each receipt is printed crisply and quickly. This model is designed for easy integration into existing systems with USB and serial connectivity, and its compact design makes it suitable for workplaces where space is at a premium.
Key Features:
- High-Speed Thermal Printing: Achieves print speeds up to 180 mm/sec, helping reduce transaction times significantly.
- Durable Build: Engineered to withstand the rigors of heavy daily use, ensuring long-lasting reliability.
- Easy Paper Loading: Features drop-in paper loading to facilitate quick and easy paper roll replacements.
- Energy-Efficient: Optimizes power usage to help reduce operating costs.
- Versatile Connectivity: Equipped with USB and serial ports to accommodate a variety of POS systems.
Product Quality and Performance:
The RP 3160 GOLD is built to last with a durable mechanism that can handle the high demands of busy retail environments. Its thermal printing technology not only provides fast outputs but also operates with minimal noise, making it ideal for quiet or noise-sensitive areas.
Specifications:
- Print Method: Direct Thermal
- Print Speed: Up to 180 mm/sec
- Resolution: 203 dpi, ensuring clear and legible prints
- Connectivity: USB and Serial interfaces for seamless integration
- Paper Width: Supports up to 80 mm
- Dimensions: Compact design to fit into small spaces
Purpose of Use:
Perfect for retail shops, food and beverage establishments, and any business that requires efficient, reliable receipt printing. The RP 3160 GOLD is designed to facilitate quick customer transactions, enhancing overall customer satisfaction.
How to Use:
Connect the printer to your point-of-sale system via USB or serial cable, load the thermal paper, and configure the printer settings through your POS software. The printer is ready to operate with minimal setup required.
Supported OS/Application/Industries:
Compatible with various operating systems such as Windows, making it suitable for a broad range of applications in retail, hospitality, and beyond.
Benefits & Compatibility:
This printer speeds up service delivery by providing quick, high-quality receipts, making it an invaluable asset in any fast-paced business environment. Its compact and durable design ensures it fits well in tight spaces and can endure the demands of heavy usage.
Warranty and FAQs:
Includes a one-year manufacturer’s warranty that covers parts and labor. Our FAQ section provides answers to common issues, and our customer support team is available for any additional queries.
Packaging/Weight/Dimension:
Securely packaged to ensure it arrives in perfect working condition, the package includes the printer, power supply, USB cable, and a quick installation guide.
Shop Today & Receive Your Delivery:
Order the TVS RP 3160 GOLD Thermal Receipt Printer today to take advantage of our efficient delivery services. Streamline your transaction processes with a reliable and fast printing solution.
Best Price Guarantee:
We offer competitive pricing on the TVS RP 3160 GOLD. If you find a lower price elsewhere, we'll match it to ensure you get the best value for your purchase.
After Sales Support:
Our dedicated support team is ready to assist with any setup or operational issues, helping you maximize the use of your new printer.
Request for Customer Reviews and Testimonials:
We encourage users of the TVS RP 3160 GOLD to share their experiences. Your feedback helps us to improve our products and services and assists other customers in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the TVS RP 3160 GOLD before placing your order. We strive to keep adequate stock to meet customer demands efficiently.
Get in Touch:
For more information about the TVS RP 3160 GOLD or for additional support, contact our customer service team. We're committed to ensuring your satisfaction with every purchase.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Always confirm details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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