NEO Digital
Taiyun Self-Service Payment Kiosk: One-Touch Screen Checkout & Ordering Stand
Taiyun Self-Service Payment Kiosk: One-Touch Screen Checkout & Ordering Stand
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience seamless ordering and checkout with Taiyun’s Self-Service Payment Kiosk. Perfect for any retail or dining environment, enhancing efficiency and customer satisfaction.
Overview
Introducing the Taiyun Self-Service Payment Kiosk, a state-of-the-art one-touch screen checkout and ordering stand designed to streamline transactions and improve operational efficiency in any retail or dining setting.
Product Description
The Taiyun Self-Service Payment Kiosk is equipped with a user-friendly one-touch screen that simplifies the ordering and payment process, enabling customers to experience a swift, efficient checkout. Its sleek design and compact footprint make it an ideal addition to any business looking to reduce queues and enhance customer interaction.
Key Features
- One-Touch Interface: Simplifies the ordering and payment process with its intuitive touch screen.
- Versatile Functionality: Ideal for both retail and restaurant environments.
- Compact Design: Optimizes space, perfect for locations with limited area.
- Durable Build: Engineered to withstand high usage in busy settings.
Product Quality and Performance
Built to last, the Taiyun Kiosk undergoes stringent testing to ensure top performance in demanding environments. It delivers reliability and speed, enhancing customer service by minimizing wait times and maximizing satisfaction.
Specifications
- Display: 24-inch HD capacitive touch screen
- Connectivity: Includes options for Wi-Fi, NFC, and Bluetooth
- Payment Integration: Supports all major credit cards, mobile pay, and gift cards
- Dimensions: 60 cm x 40 cm x 150 cm
Purpose of Use
Designed for any business that requires efficient transaction processing, such as retail stores, quick-service restaurants, and cafes, the Taiyun Kiosk is an excellent tool for facilitating quick and effortless checkout experiences.
How to Use
Customers can easily select their products or meals on the touch screen, process payments using their preferred method, and complete transactions in seconds without the need for cashier assistance.
Supported OS/Application/Industries
Compatible with multiple operating systems and capable of integrating with various sales software systems, making it adaptable to a broad range of business applications.
Benefits & Compatibility
- Enhanced Efficiency: Speeds up transactions, reducing customer wait times.
- Improved Customer Experience: Offers a smooth, self-directed purchasing process.
- Cost-Effective: Decreases the need for extensive staff, lowering operational costs.
Warranty and FAQs
This kiosk comes with a one-year warranty. Our FAQ section on the website provides valuable information for troubleshooting and maximizing the use of the kiosk.
Packaging/Weight/Dimension
The kiosk is securely packaged to ensure safe transportation and delivery. It is designed for easy installation, allowing quick setup in various business environments.
Stock Availability
Contact us to confirm stock availability before placing your order. Expect delivery within 10-15 working days from the order confirmation date.
Best Price Guarantee
Our commitment to competitive pricing means we offer a price match guarantee. Find the same product cheaper elsewhere? We'll match the price.
After Sales Support
Our dedicated after-sales service team is available to ensure that any issues you encounter are quickly resolved, maintaining high levels of customer satisfaction.
Request for Customer Reviews and Testimonials
Your feedback is crucial! We encourage customers who have purchased and used the Taiyun Kiosk to share their experiences to help others make informed decisions.
Get in Touch
For more details, or if you have any questions, our customer support team is here to provide expert advice and assistance.
Disclaimer
Information provided is subject to change. Images are for illustration purposes only and may not reflect the actual product. Prices and product availability may vary. Please confirm all details with our sales team before proceeding with your purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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