NEO Digital
Taiyun OEM/ODM Wall-Mounted Self-Service Ordering Kiosk: Automatic Payment & Printing
Taiyun OEM/ODM Wall-Mounted Self-Service Ordering Kiosk: Automatic Payment & Printing
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your service with Taiyun's 24'' self-order kiosk, featuring Android OS, cash handling, and barcode scanning capabilities. Perfect for any retail or service environment.
Overview
The Taiyun 24'' OEM/ODM Self-Order Kiosk integrates advanced technology like Android OS, a cash receiver, and a barcode scanner to deliver a streamlined and efficient customer service experience. This kiosk is designed to facilitate quick and easy self-service in busy retail settings, improving operational flow and customer satisfaction.
Product Description
Equipped with a 24-inch touchscreen, Android operating system, and comprehensive payment solutions including a cash receiver and barcode scanner, the Taiyun Self-Order Kiosk is tailored for high-traffic environments where speed and convenience are paramount. This kiosk enhances customer interactions by providing a fast, intuitive ordering process.
Key Features
- Android Operating System: Offers a familiar and flexible user interface.
- Cash Receiver: Accepts and dispenses cash, making it ideal for cash-preferred customers.
- Barcode Scanner: Streamlines the checkout process for items with barcodes.
- 24-Inch Touchscreen: Large, responsive display for easy interaction.
Product Quality and Performance
The Taiyun Self-Order Kiosk is constructed from premium materials and incorporates state-of-the-art technology to ensure reliability and durability. It is tested rigorously to perform seamlessly in high-demand situations, offering dependable service round the clock.
Specifications
- Operating System: Android
- Display: 24-inch HD touchscreen
- Payment Integration: Cash receiver, credit card terminal, NFC for mobile payments
- Additional Features: Integrated barcode scanner
- Dimensions: 60 cm x 40 cm x 150 cm
Purpose of Use
Perfect for supermarkets, quick-service restaurants, cinemas, and retail stores, this kiosk supports establishments looking to enhance self-service capabilities and reduce customer wait times.
How to Use
Customers can interact with the touchscreen to browse and select products or services, scan any barcoded items, pay using their preferred method, and complete transactions efficiently—all without staff assistance.
Supported OS/Application/Industries
The Android platform ensures compatibility with a wide range of applications and flexibility for custom integration, making it suitable for diverse business sectors.
Benefits & Compatibility
- Improved Efficiency: Accelerates the ordering and payment processes.
- User-Friendly Experience: Simplifies transactions for all customer types, including tech-savvy and traditional users.
- Versatile Payment Options: Caters to both digital and cash transactions, accommodating a wider range of customer preferences.
Warranty and FAQs
Includes a one-year standard warranty with extended options available. A detailed FAQ section on our website helps address common operational questions.
Packaging/Weight/Dimension
Designed for secure and compact packaging, ensuring safe transport and easy installation within various layouts and spaces.
Stock Availability
Contact our sales team to verify stock availability before ordering. Delivery is typically within 10-15 working days post-confirmation.
Best Price Guarantee
We monitor our pricing to ensure that we offer the most competitive rates. If you find a lower price, we'll match it.
After Sales Support
Our dedicated after-sales team provides comprehensive support to ensure maximum satisfaction and uptime of the kiosk.
Request for Customer Reviews and Testimonials
We value your feedback! Please share your experiences with the Taiyun 24'' Self-Order Kiosk to aid others in making informed purchasing decisions.
Get in Touch
For more information or any queries, our customer support team is always ready to assist you with expert advice and effective solutions.
Disclaimer
All information is subject to change without notice. Images are illustrative and may not fully represent the actual product. Confirm all details with our sales team before proceeding with your purchase.
This comprehensive presentation highlights the Taiyun 24'' Self-Order Kiosk's capabilities and benefits, designed to cater to businesses aiming to modernize their customer service approach with efficient, self-service technology
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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