NEO Digital
Taiyun Fast Food Restaurant Ordering Payment Kiosk Self Service Machine for Customers
Taiyun Fast Food Restaurant Ordering Payment Kiosk Self Service Machine for Customers
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unlock the potential of fast service with the Taiyun QuickServe, the self-service kiosk designed for speedy and accurate food ordering in fast food restaurants.
Overview:
The Taiyun QuickServe is an advanced self-service kiosk that revolutionizes the way customers interact with fast food restaurants. This device allows for quick, self-guided ordering and payment, significantly cutting down queue times and enhancing the customer experience.
Product Description:
Designed with speed and convenience in mind, the Taiyun QuickServe kiosk integrates seamlessly into any fast food environment. It features a responsive touchscreen for easy navigation and supports multiple payment methods including credit cards, mobile payments, and cash. The kiosk's software is optimized for rapid transaction processing and can be integrated with existing point-of-sale systems to streamline operations.
Key Features:
- High-Speed Order Processing: Minimizes wait time with efficient software.
- Multiple Payment Options: Flexibility with NFC, card, and cash transactions.
- Dynamic Menu Displays: Easily update and modify items based on availability.
Product Quality and Performance:
The Taiyun QuickServe is built to endure the high demands of fast food operations with a robust construction that withstands heavy daily use. Regular updates and maintenance ensure it operates smoothly, keeping customer satisfaction high and operational disruptions low.
Specifications:
- Dimensions: 60 cm x 40 cm x 100 cm
- Weight: 48 kg
- Display: 27-inch capacitive touchscreen
- Supported Payment Types: NFC, EMV chip and PIN, cash
Purpose of Use:
Ideal for fast food restaurants, cafés, and any food service establishment aiming to improve efficiency and customer turnover. It allows staff to focus on quality service and order accuracy, reducing operational stress during peak times.
How to Use:
Customers simply touch the screen to start their order, select their items through an intuitive menu, customize as needed, pay via their preferred method, and receive a receipt with a pickup number. The system is designed for ease of use, ensuring all demographics can operate it with minimal instruction.
Supported OS/Application/Industries:
Fully compatible with major POS systems in the hospitality industry, the Taiyun QuickServe offers plug-and-play installation and can be quickly adapted to various service environments without extensive backend changes.
Benefits & Compatibility:
- Improved Service Speed: Reduces the time customers spend in line.
- Enhanced Customer Experience: Provides a user-friendly interface and quick service.
- Operational Efficiency: Reduces labor costs and optimizes staff allocation.
Warranty and FAQs:
The Taiyun QuickServe comes with a one-year warranty, covering parts and labor. An extensive FAQ section is available to help troubleshoot common issues and maximize kiosk uptime.
Packaging/Weight/Dimension:
Each unit is securely packaged to prevent damage during transportation, ensuring it arrives in perfect condition. The packaging is tailored to the dimensions of the kiosk to minimize space and protect its components.
Shop Today & Receive Your Delivery Across the UAE!
Benefit from our extensive delivery network, ensuring prompt and reliable delivery service across the UAE.
Best Price Guarantee:
We monitor our competitors to ensure we offer you the best price. Find a lower price elsewhere, and we'll match it.
After Sales Support:
Our dedicated team is ready to assist with any post-purchase inquiries or issues, ensuring your kiosk performs well and continues to meet your needs.
Request for Customer Reviews and Testimonials:
Your feedback is invaluable to us. Please share your experiences with the Taiyun QuickServe to help us continue improving our service and products.
Get in Touch:
For additional information or support with your Taiyun QuickServe, contact our customer service team. We're here to assist and ensure your complete satisfaction.
Stock Availability:
Before placing your order, please contact us to confirm stock availability. The Taiyun QuickServe is typically available within 10-15 working days after your order confirmation.
Disclaimer:
All content is for informational purposes only and may change without notice. Product images are illustrative and may not depict the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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