NEOTECH
Printer Thermal Receipt Paper Rolls
Printer Thermal Receipt Paper Rolls
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Ensure crisp and durable prints with our Thermal Receipt Paper Rolls, designed for optimal performance in any thermal printer. Ideal for retail, hospitality, and more.
Overview
Enhance your business's printing capabilities with our Thermal Receipt Paper Rolls, designed for universal compatibility with thermal printers. These rolls are crafted to provide clear, long-lasting receipts, making them perfect for a wide range of commercial applications, from retail stores to restaurants and beyond.
Product Description
Our Thermal Receipt Paper Rolls are made from high-quality thermal paper that ensures excellent print clarity and durability. They are engineered to work seamlessly with all thermal printers, reducing the risk of jams and ensuring smooth operation. Whether you are printing sales receipts, kitchen orders, or daily summaries, these rolls deliver reliable and consistent performance.
Key Features
- Universal Compatibility: Suitable for use with any thermal printer that accepts standard sizes.
- High-Quality Prints: Produces sharp, clear images and text for easy readability.
- Durable: Designed to withstand heat, light, and environmental factors, ensuring receipts last for years.
- Efficient Performance: Optimal paper thickness prevents printer jams and promotes smooth printing.
Product Quality and Performance
These rolls are made with a special thermal coating that reacts to the heat of the printer's head, creating high-definition prints without the need for ink or toner. The paper's quality not only maximizes the lifespan of your printer but also ensures that each printout remains clear and legible, even under harsh conditions.
Specifications
- Material: Premium thermal paper
- Roll Sizes: Commonly available in widths such as 80mm (3 1/8 inches) and lengths ranging from 50 to 230 meters, depending on customer needs.
- Core Sizes: Available in various core sizes to fit specific printer models.
Purpose of Use
Ideal for businesses in the retail, hospitality, and service industries that require fast and efficient receipt printing. These rolls can also be used in ATM machines, credit card terminals, and wherever thermal receipt printing is necessary.
How to Use
Install the paper roll into your thermal printer by opening the printer tray, placing the roll inside, and ensuring the end of the paper feeds from the bottom of the roll. This ensures proper alignment and prevents paper jams.
Supported Devices
Compatible with all leading thermal printer brands, including but not limited to Epson, Star Micronics, Bixolon, Citizen, and Brother. Ensure to select the correct size based on your printer's specifications.
Benefits & Compatibility
- Cost-Effective: Reduces the need for frequent replacements with long-lasting rolls.
- Environmental Impact: Available in eco-friendly variants that are BPA-free and phenol-free, reducing harmful waste.
- Versatility: Suitable for a variety of printing needs, enhancing customer service with fast and reliable receipts.
Warranty and FAQs
Includes a standard manufacturer's warranty. For specific warranty details or FAQs about compatibility or usage, please refer to our support resources or contact customer service.
Packaging/Weight/Dimension
Each roll is securely packaged to protect it from moisture and ensure it remains in perfect condition during shipping and storage. Detailed packaging dimensions and weight are available upon request.
Stock Availability
Readily available for immediate dispatch. For bulk orders or to check current stock levels, please contact our sales team.
Best Price Guarantee
We offer competitive pricing on our thermal receipt paper rolls and will match any advertised price for similar quality.
After Sales Support
Our dedicated customer support team is available to assist with any setup or operational questions, ensuring a smooth and efficient experience with our products.
Request for Customer Reviews and Testimonials
We encourage customers to share their experiences with our thermal receipt paper rolls to help others make informed purchasing decisions.
Get in Touch
For more detailed information or specific inquiries, our customer support team is ready to provide expert advice and personalized solutions.
Disclaimer
Specifications and availability are subject to change without notice. Product images are for illustrative purposes only and may not accurately represent the actual product. Confirm compatibility with your specific printing equipment before purchasing.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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