NEO Digital
Thermal Till Rolls 80X80mm Thermal Paper Rolls
Thermal Till Rolls 80X80mm Thermal Paper Rolls
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Stock up on our 80x80mm thermal till rolls, designed for seamless performance in receipt printers. Ensure clear, lasting printouts with our premium thermal paper.
Product Description:
Our 80x80mm thermal till rolls are specifically crafted to meet the demands of high-volume retail environments, providing consistent quality and reliability for your receipt printing needs. Made from top-grade thermal paper, these rolls ensure that every printout—from receipts to daily transaction logs—is crisp and clear. Ideal for point-of-sale systems, cash registers, and credit card terminals that require 80mm wide paper.
Key Features:
- Size and Specifications: Each roll measures 80mm in width and 80mm in diameter, a standard size for many thermal printers.
- High-Quality Thermal Paper: Produces sharp, black text and images without the need for ink or ribbons, using heat from the printer's thermal print head.
- Long-Lasting Printouts: The thermal paper is treated to resist fading, ensuring that receipts and records remain readable for long periods.
- Bulk Packaging: Available in multipacks to provide better value and convenience for businesses with high printing needs.
- Compatibility: Suitable for a wide range of thermal printers commonly used in retail, hospitality, and banking.
Product Quality and Performance:
These thermal till rolls are manufactured under strict quality control standards, ensuring that each roll provides a smooth, trouble-free performance in your thermal printer. The paper is designed to be lint-free, reducing the risk of printer jams and maintenance issues.
Specifications:
- Width: 80mm
- Diameter: 80mm
- Length: Varies depending on thickness, typically around 60-80 meters per roll
- Paper Type: Thermal
- Core Size: Commonly 12mm or 17mm
Purpose of Use:
Designed for use in all commercial settings that require quick, efficient transaction handling, such as retail stores, supermarkets, coffee shops, and anywhere receipts are printed regularly.
Installation Instructions:
- Open the Printer: Lift the printer lid or follow the manufacturer’s instructions to access the paper loading area.
- Insert the Roll: Place the roll into the printer with the end of the paper feeding from the bottom of the roll outward.
- Feed the Paper: Pull the end of the roll out slightly and close the printer lid to secure the roll. Feed the paper through the printer's front slot as directed by your specific printer model.
- Print a Test Receipt: Ensure the printer is correctly capturing the paper and producing a clear print.
Supported Applications/Industries:
Essential for businesses that operate with thermal printing technology, including retail, hospitality, financial services, and healthcare.
Benefits:
- Cost-Effective: Bulk packaging options reduce the cost per roll and minimize the need for frequent reordering.
- Efficient Printing: Smooth surface ensures fast and clear printing, improving checkout speed and customer satisfaction.
- Eco-Friendly Options: Available in BPA-free paper versions for businesses looking to reduce their environmental impact.
Warranty and Support:
While paper products do not typically come with a warranty, we guarantee satisfaction with the quality and performance of our thermal rolls. Customer support is available to address any product queries or issues.
Ordering Information:
Available through office supply stores, specialty paper suppliers, or directly from our website. Bulk order discounts may apply.
Get in Touch:
For more detailed information about our thermal paper rolls, or to inquire about bulk purchases, please contact our customer service team.
Disclaimer:
Ensure that the roll size is compatible with your printer model before purchasing. Always check the core size and roll dimensions required by your device. All specifications and packaging details are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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