NEO Digital
Lenovo ThinkBook TB16-21KH000YAX Intel Core i7-13700H 16GB RAM 512GB, Arctic Grey
Lenovo ThinkBook TB16-21KH000YAX Intel Core i7-13700H 16GB RAM 512GB, Arctic Grey
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introducing the Lenovo ThinkBook TB16-21KH000YAX, a sleek and powerful laptop designed to deliver exceptional performance. Powered by the Intel Core i7-13700H processor, 16GB of RAM, and a 512GB SSD, this laptop ensures smooth multitasking and fast data access. Its elegant Arctic Grey design and lightweight build make it the perfect choice for professionals and everyday users.
Key Features
- Intel Core i7-13700H Processor: Delivers powerful performance for multitasking and demanding applications.
- 16GB RAM: Ensures smooth operation and efficient multitasking.
- 512GB SSD: Provides ample storage space and fast data access.
- 15.6-Inch Full HD Display: Offers clear and vibrant visuals for an enhanced viewing experience.
- Slim and Lightweight Design: Portable and easy to carry, perfect for users on the go.
- Durable Build: Robust build quality for long-lasting use.
- Multiple Connectivity Options: Includes USB Type-C, USB 3.2, HDMI, and audio jack.
- Windows 11 Home: Comes pre-installed with Windows 11 Home for enhanced productivity and user experience.
Product Quality and Performance
The Lenovo ThinkBook TB16-21KH000YAX is built to deliver high quality and reliable performance. With its powerful Intel Core i7 processor, ample memory, and fast SSD storage, this laptop ensures efficient operation for various tasks. User testimonials and ratings confirm its reliability and effectiveness in both professional and everyday environments.
Specifications
- Processor: Intel Core i7-13700H
- RAM: 16GB DDR4
- Storage: 512GB SSD
- Display: 15.6-inch Full HD (1920 x 1080) IPS
- Graphics: Integrated Intel Iris Xe Graphics
- Operating System: Windows 11 Home
- Battery: Up to 9 hours of battery life
- Connectivity: Wi-Fi 6, Bluetooth 5.1, USB Type-C, USB 3.2, HDMI, audio jack
- Dimensions: 357 x 235 x 17.9 mm
- Weight: 1.7 kg
- Color: Arctic Grey
Purpose of Use
The Lenovo ThinkBook TB16-21KH000YAX is designed for professionals and everyday users who need a reliable and high-performance laptop for their tasks. Its powerful features and durable design make it suitable for various environments, including offices, classrooms, and home use.
How to Use
- Unbox and Setup: Unbox your laptop and follow the on-screen setup instructions.
- Connect to Power: Plug in the charger to ensure your laptop has sufficient power.
- Power On: Press the power button to turn on the laptop.
- Complete Setup: Follow the initial setup process, including connecting to Wi-Fi and setting up your Windows account.
- Install Software: Install your preferred applications and tools.
- Customize Settings: Adjust the settings to suit your preferences.
- Start Using: Enjoy your Lenovo ThinkBook TB16-21KH000YAX Laptop for work, study, and entertainment.
Supported OS/Application/Industries
- Operating Systems: Windows 11 Home
- Applications: Ideal for productivity apps, office software, educational tools, and general computer use.
- Industries: Suitable for business, education, professional services, and home use.
Benefits & Compatibility
The Lenovo ThinkBook TB16-21KH000YAX offers numerous benefits:
- High Performance: With Intel Core i7 processor and 16GB RAM, it ensures smooth multitasking and productivity.
- Ample Storage: 512GB SSD provides fast data access and ample storage space.
- Slim and Lightweight: Portable and easy to carry, perfect for users on the go.
- Durable Build: Robust design ensures long-lasting use.
- Wide Compatibility: Works seamlessly with a variety of applications and devices.
Warranty and FAQs
The Lenovo ThinkBook TB16-21KH000YAX comes with a comprehensive one-year warranty. Our FAQ section addresses common questions to ensure you get the most out of your laptop. For further assistance, contact our customer support team or access remote support.
Delivery Services (UAE)
We offer reliable delivery services across the UAE, ensuring your Lenovo ThinkBook TB16-21KH000YAX Laptop arrives safely and promptly. We cover major cities and emirates, showcasing our commitment to excellent customer service.
After Sales Support
Customer satisfaction is our priority. We provide exceptional after-sales support to help you with any issues or queries regarding your Lenovo ThinkBook TB16-21KH000YAX Laptop.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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