NEO Digital
CUSTOM Zaffira
CUSTOM Zaffira
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your retail operations with the Custom Zaffira, an advanced point-of-sale system designed for peak efficiency and reliability. Discover smart POS solutions at NEOTECH.
Overview
The Custom Zaffira is an advanced point-of-sale (POS) system tailored for dynamic retail environments requiring high reliability and streamlined operations. This system integrates seamlessly with modern retail technologies, providing businesses with a robust tool for managing sales, inventory, and customer interactions.
Product Description
Designed with the needs of fast-paced retail settings in mind, the Custom Zaffira offers a comprehensive suite of features that include a high-speed thermal printer, a durable touchscreen interface, and versatile connectivity options. Its powerful software capabilities support efficient transaction processing, detailed inventory management, and enhanced customer service.
Key Features
- High-Performance Hardware: Features a responsive touchscreen and a fast thermal printer for quick receipts.
- Comprehensive Software: Equipped with intuitive POS software that simplifies transactions, manages inventory, and integrates with customer loyalty programs.
- Robust Connectivity: Includes options for Ethernet, Wi-Fi, and Bluetooth, facilitating easy integration into existing networks.
- Durable Design: Built to withstand the rigors of heavy daily use in a retail environment.
Product Quality and Performance
The Custom Zaffira is constructed from premium materials that ensure durability and longevity. It is tested rigorously to perform under the high demands of retail operations, providing businesses with a dependable, long-term solution for their POS needs.
Specifications
- Dimensions: 15" x 12" x 10"
- Weight: 12 lbs
- Display: 10-inch capacitive touchscreen
- Printer: Integrated high-speed thermal printer
- Connectivity: USB, Ethernet, Wi-Fi, Bluetooth
- Software: Customizable POS software with multi-user support
Purpose of Use
The Zaffira is ideal for retail stores, cafes, and restaurants looking to upgrade their transaction systems with a device that can handle multiple functions efficiently, from sales processing and inventory tracking to customer management and loyalty programs.
How to Use
Set up the Custom Zaffira by connecting it to your network and configuring the POS software according to your business requirements. Its user-friendly interface allows staff to quickly learn and operate the system, reducing training time and enhancing productivity.
Supported OS/Application/Industries
While the Zaffira runs on proprietary software designed specifically for retail operations, it can be adapted to work with various third-party applications that enhance its functionality across different retail sectors.
Benefits & Compatibility
The Custom Zaffira streamlines retail operations by consolidating multiple functions into one efficient system, reducing equipment clutter and simplifying workflows. Its compatibility with various payment methods and business applications makes it a versatile choice for today's diverse market needs.
Warranty and FAQs
Includes a three-year manufacturer's warranty and access to a dedicated support team to help with any technical issues, ensuring your POS system remains operational and effective.
Packaging/Weight/Dimension
Carefully packaged to protect its components during shipping, the Zaffira's compact design ensures it fits well in various retail spaces without requiring extensive counter space.
Shop Today & Receive Your Delivery Across the UAE!
Purchase your Custom Zaffira from NEOTECH and take advantage of our fast, reliable delivery service across the UAE, ensuring that your retail operations can continue without interruption.
Best Price Guarantee
We offer the Custom Zaffira at competitive prices, with a guarantee to match lower prices found elsewhere, ensuring you get the best deal for your new POS system.
After Sales Support
Our comprehensive after-sales support ensures that you can maximize the use of your Custom Zaffira, with expert assistance available for any setup or operational queries.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the Custom Zaffira to help us continue to improve and to assist other businesses in making informed decisions.
Stock Availability
Please contact us directly to check the current stock levels of the Custom Zaffira. We strive to maintain accurate stock levels but recommend verifying availability before placing your order.
Get in Touch
For more information or assistance with your Custom Zaffira POS system, our expert support team is ready to provide personalized help. Contact us today for all your retail technology needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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