NEOTECH
EufyCam 3 S330 4K Cam Add On
EufyCam 3 S330 4K Cam Add On
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction:
Introducing the EufyCam 3 S330 4K Cam Add On, an advanced addition to your existing Eufy security system. This camera offers ultra-clear 4K resolution, smart AI detection, and night vision capabilities, providing superior surveillance and peace of mind for your home security needs.
Key Features:
- 4K Ultra HD Resolution: Capture crystal-clear and detailed footage with 4K resolution, ensuring you don't miss any important details.
- Advanced AI Detection: Built-in AI technology accurately identifies humans, pets, and objects, reducing false alarms and providing precise alerts.
- Night Vision: Infrared night vision allows you to monitor your property even in complete darkness.
- Weatherproof Design: The camera is designed to withstand various weather conditions, making it suitable for both indoor and outdoor use.
- Long Battery Life: The camera features a long-lasting battery, providing up to 1 year of surveillance on a single charge.
- Two-Way Audio: Communicate with visitors or intruders through the built-in microphone and speaker, enhancing your home security.
- Smart Integration: Compatible with Amazon Alexa, Google Assistant, and Apple HomeKit for seamless smart home integration.
- Local and Cloud Storage: Supports local storage on the HomeBase and optional cloud storage for flexible video storage options.
Product Quality and Performance:
The EufyCam 3 S330 4K Cam Add On is crafted with precision, ensuring exceptional quality and performance. With its robust construction and advanced technology, this camera delivers reliable and clear surveillance footage. User testimonials highlight its ease of use, high video quality, and effective AI detection capabilities.
Specifications:
- Video Resolution: 4K (3840 x 2160)
- Field of View: 135° diagonal
- Connectivity: Wi-Fi 802.11b/g/n
- Audio: Built-in microphone and speaker for two-way audio
- Storage: Local storage on HomeBase, cloud storage options
- Night Vision: Infrared LEDs for up to 30 feet of visibility in the dark
- Power Supply: Rechargeable battery with up to 1 year of life per charge
- Dimensions: 84 x 84 x 56 mm
- Weight: 260 grams
Purpose of Use:
The EufyCam 3 S330 4K Cam Add On is designed to enhance your existing Eufy security system, providing superior home security and surveillance. It's perfect for monitoring various areas of your home, including entryways, backyards, and living spaces. Whether you're keeping an eye on your property, checking in on family members, or ensuring your home's security, this camera offers the features you need.
How to Use:
To set up your EufyCam 3 S330 4K Cam Add On, follow these steps:
- Ensure you have a compatible Eufy HomeBase.
- Download the Eufy Security app on your smartphone.
- Follow the on-screen instructions in the app to add the new camera to your existing system.
- Mount the camera in your desired location using the included mounting hardware.
- Set up motion detection zones and alerts to receive notifications on your phone.
Supported OS/Application/Industries:
The EufyCam 3 S330 4K Cam Add On is compatible with iOS and Android devices through the Eufy Security app. It's suitable for residential use, providing security and surveillance for homes, apartments, and small offices.
Benefits & Compatibility:
- Enhanced Security: Monitor your home from anywhere with real-time video and alerts.
- User-Friendly: Easy setup and intuitive app controls make it accessible for all users.
- Versatile Monitoring: Ideal for various applications, including home security, pet monitoring, and keeping an eye on loved ones.
Warranty and FAQs:
The EufyCam 3 S330 4K Cam Add On comes with a one-year limited warranty. For common questions, visit our FAQ section on the Eufy website. For any issues, contact our customer support for assistance.
Delivery Services (UAE):
We offer reliable and prompt delivery services across the UAE, including all major cities and emirates. Our goal is to provide a swift and secure delivery experience for every customer.
After Sales Support:
Customer satisfaction is our top priority. We offer exceptional after-sales support to ensure you get the most out of your EufyCam 3 S330 4K Cam Add On.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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