NEO Digital
Lenovo X1-21KE0056GR Intel Core Ultra 7-155U 16GB RAM 1TB SSD Grey
Lenovo X1-21KE0056GR Intel Core Ultra 7-155U 16GB RAM 1TB SSD Grey
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction: Welcome to NEO Digital, your trusted source for high-performance technology. Introducing the Lenovo X1-21KE0056GR, a laptop that combines power, efficiency, and elegance. Designed for professionals and tech enthusiasts, this device is crafted to handle demanding tasks with ease and style.
Key Features:
- High-Performance Processor: Equipped with the Intel Core Ultra 7-155U processor, the Lenovo X1-21KE0056GR delivers exceptional speed and efficiency, ideal for multitasking and running intensive applications.
- Robust Memory: With 16GB of RAM, this laptop ensures smooth performance and rapid data access, enhancing productivity and allowing for seamless multitasking.
- Generous Storage: The 1TB SSD offers vast storage space for your files, applications, and media, along with ultra-fast boot times and data retrieval.
- Sleek Design: The elegant grey finish gives it a modern and professional look, making it a standout device in any setting.
- Durability: Built with premium materials, the Lenovo X1 ensures durability and longevity, meeting high standards of quality and performance.
- Immersive Display: The high-resolution display delivers vibrant and clear visuals, enhancing your viewing experience.
Product Quality and Performance: The Lenovo X1-21KE0056GR is renowned for its high quality and exceptional performance. Adhering to rigorous industry standards, it guarantees reliability and durability. Positive customer testimonials and high ratings highlight its excellent performance and dependability, making it a trusted choice for users.
Specifications:
- Processor: Intel Core Ultra 7-155U
- RAM: 16GB
- Storage: 1TB SSD
- Color: Grey
- Display: 14-inch FHD
- Graphics: Integrated Intel Iris Xe
- Operating System: Windows 11 Pro
- Battery Life: Up to 15 hours
Purpose of Use: Designed to meet a variety of professional needs, the Lenovo X1-21KE0056GR is perfect for tasks that require high performance, such as graphic design, data analysis, and software development. Whether you are working on complex projects or enjoying multimedia content, this laptop delivers an exceptional user experience.
How to Use:
- Setup: Unbox the laptop and fully charge it using the provided power adapter.
- Power On: Press the power button to start the device.
- Configuration: Follow the on-screen setup instructions for Windows 11 Pro.
- Optimization: Install and configure your professional software for optimal performance.
- Maintenance: Regularly update software and perform routine system checks to maintain optimal performance.
Supported OS/Application/Industries: The Lenovo X1-21KE0056GR is compatible with various operating systems and applications, making it suitable for multiple industries including business, media production, and software development. Its versatility enhances productivity and efficiency across different work environments.
Benefits & Compatibility:
- Enhanced Productivity: The powerful processor and ample memory allow for efficient multitasking and superior performance in demanding applications.
- High Storage Capacity: The 1TB SSD ensures ample storage space and fast data access.
- Durability: Built to withstand rigorous use, ensuring long-term reliability.
- Wide Compatibility: Compatible with various operating systems and applications, integrating effortlessly into any professional setup.
Warranty and FAQs:
- Warranty: Includes a comprehensive one-year warranty covering hardware defects.
- FAQs: For detailed FAQs, please refer to the NEO Digital product services page. For product failure, contact our sales representative for verification and initiate the RMA procedure if needed.
Delivery Services (UAE): NEO Digital offers reliable and secure delivery services across the UAE, ensuring timely delivery to major cities and emirates. Our efficient logistics guarantee that your Lenovo X1-21KE0056GR will arrive safely and promptly.
After Sales Support: Customer satisfaction is our priority. Our dedicated after-sales support team is available to assist with any queries or issues, ensuring a smooth and satisfactory experience.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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