NEOTECH
Citaq N1 Dual screen POS
Citaq N1 Dual screen POS
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
Transform your point of sale into an interactive hub with the Citaq N1 Dual-Screen POS Terminal, expertly crafted to offer high-quality, clear, and SEO-optimized content. This advanced POS system is engineered to enhance both the customer and operator experience, making transactions smoother and more engaging in any retail or hospitality environment.
Key Features
- Dual-Screen Display: Enhances customer interaction by displaying transaction details and promotions on the secondary screen.
- Sleek Design: Modern aesthetics fit well in any setting, enhancing the look of your business space.
- High-Speed Performance: Equipped with a powerful processor to handle transactions quickly and efficiently.
- Energy-Saving Technology: Minimizes power consumption, aligning with eco-friendly business practices.
Product Quality and Performance
The Citaq N1 is renowned for its durability and reliability, ensuring it can withstand the demands of busy environments. Its dual-screen functionality not only boosts operational efficiency but also significantly enhances customer interaction and satisfaction.
Specifications
- Dimensions: 34x31x14 cm
- Weight: 4.8 kg
- Primary Screen: 15.6 inches, operator touchscreen
- Secondary Screen: 11.6 inches, customer-facing display
- Connectivity: Wi-Fi, Bluetooth, USB, Ethernet
- Processor: Robust multi-core processor for optimum performance
Purpose of Use
The Citaq N1 is ideal for retail stores, restaurants, and cafes looking to improve customer engagement and streamline transactions. It serves as a versatile tool that enhances service speed and promotional displays.
How to Use
Installation and setup of the Citaq N1 are straightforward, with intuitive software that requires minimal training for staff. Regular maintenance ensures the system operates efficiently and remains up to date with the latest software enhancements.
Supported OS/Applications/Industries
This POS terminal supports a variety of operating systems and applications, making it highly adaptable to a range of business needs. It's particularly effective in retail and hospitality, where customer engagement and transaction speed are crucial.
Benefits & Compatibility
With its dual-screen setup, the Citaq N1 not only improves transaction efficiency but also creates opportunities for marketing directly at the point of sale, increasing upselling and promotional potential. It's compatible with various POS software, ensuring seamless integration into your existing systems.
Warranty and FAQs
Comes with a one-year warranty, backed by comprehensive support and an extensive FAQ section on NEO Digital's website, which provides quick solutions to common issues and questions.
Delivery Services (UAE)
NEO Digital offers fast and secure delivery across the UAE, emphasizing our commitment to customer satisfaction and service excellence.
After Sales Support
Dedicated after-sales support ensures that any issues with the Citaq N1 are resolved promptly, maintaining optimal functionality and customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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