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NEO Digital

HID® EDGE EVO® Solo ESH400-K Networked Controller

HID® EDGE EVO® Solo ESH400-K Networked Controller

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Optimize your single-door access control setup with the HID® EDGE EVO® Solo ESH400-K Networked Controller. Perfect for businesses looking for a reliable, scalable, and easy-to-integrate security solution.

Overview:

The HID® EDGE EVO® Solo ESH400-K Networked Controller is designed for single-door access control applications, providing a robust and scalable solution that integrates seamlessly into various security environments. It combines advanced access control features with network connectivity to deliver a comprehensive security system suitable for small to medium-sized enterprises.

Product Description:

The HID® EDGE EVO® Solo ESH400-K is a standalone networked access control solution that simplifies the management of access permissions for a single entry point. This device supports various credential technologies, including smart cards and key fobs, and is equipped with built-in software for easy setup and management. Its network connectivity allows for remote monitoring and configuration, making it an efficient choice for enhancing security without the complexity of larger systems.

Key Features:

  • Single-Door Control: Manages one door effectively with options to expand or integrate with other systems.
  • Network Connectivity: Features Ethernet connection with Power over Ethernet (PoE) capability for streamlined installation and management.
  • Advanced Credential Support: Compatible with HID Prox, iCLASS, and other leading credential technologies.
  • Built-in Configuration Software: Allows for easy setup and management directly through a web browser.
  • Robust Security Features: Includes multi-level encryption and security protocols to safeguard against unauthorized access.
  • Compact Design: Designed to fit into small spaces, perfect for discreet installation.

Product Quality and Performance:

Constructed with high-quality materials and backed by HID’s renowned reliability, the EDGE EVO Solo ESH400-K delivers dependable performance. It’s built to withstand various environmental conditions, ensuring long-term durability and continuous operation.

Specifications:

  • Dimensions: Compact and suitable for installation in various environments.
  • Communication: Ethernet 10/100 Base-T, PoE support.
  • Credential Capacity: Supports up to 10,000 cardholders.
  • Security Protocols: Includes end-to-end data encryption to secure communication channels.
  • Compliance: Meets global standards for network and security compliance.

Purpose of Use:

Ideal for businesses, retail locations, and small offices seeking to enhance their security with a reliable and manageable access control solution that can be easily integrated into existing IT infrastructures.

How to Use:

  1. Installation: Connect the controller to your network via an Ethernet cable. Use PoE for power or connect to a power source if PoE is unavailable.
  2. Configuration: Access the controller’s built-in software via a web browser to set up and manage access permissions.
  3. Operation: Monitor access events and manage settings remotely, adjusting configurations as needed.

Supported Applications/Industries:

This controller is suited for a variety of applications, including but not limited to, small business offices, independent retail stores, and personal property access where advanced security is necessary.

Benefits & Compatibility:

  • Easy Installation and Management: PoE support and built-in software reduce complexity and setup time.
  • Flexible and Scalable: While designed for single-door control, it can be integrated into a larger system as needs grow.
  • High-Level Security: Advanced encryption and security protocols ensure robust protection.

Warranty and FAQs:

Comes with HID’s standard warranty, providing protection against manufacturing defects. For detailed warranty information and FAQs, visit the HID Global support page or contact their customer service.

Packaging/Weight/Dimension:

Securely packaged to prevent damage during transit. Specific dimensions and weight details are available upon request, which can help with installation planning.

Shop Today & Receive Your Delivery:

Order your HID® EDGE EVO® Solo ESH400-K today and take advantage of our efficient delivery service to secure your premises quickly and effectively.

Best Price Guarantee:

We offer competitive pricing on the HID® EDGE EVO® Solo ESH400-K. Find a lower price elsewhere, and we will match it, ensuring you get the best deal available.

After Sales Support:

Our customer support team is available to assist with any setup issues or troubleshooting, providing reliable post-purchase service.

Request for Customer Reviews and Testimonials:

If you have purchased the HID® EDGE EVO® Solo ESH400-K, please share your experience to help others make informed decisions.

Stock Availability:

Check directly with us to confirm the availability of the HID® EDGE EVO® Solo ESH400-K before placing your order to ensure timely delivery.

Get in Touch:

For more information or assistance with your purchase, please contact our customer service team. We are committed to providing excellent service and ensuring you select the best products for your needs.

Disclaimer:

All information about the HID® EDGE EVO® Solo ESH400-K is provided for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Verify all details with our sales team before making a purchase. Prices and availability are subject to change

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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