NEOTECH
Citizen Systems CL-E300 Direct Thermal Printer (Black)
Citizen Systems CL-E300 Direct Thermal Printer (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CL-E300 Direct Thermal Printer (Black) – Compact, Versatile Label Printing
Overview:
The Citizen CL-E300 in black is a compact and aesthetically pleasing direct thermal printer, designed to seamlessly blend into various professional environments while offering high-quality label printing. This model is particularly suitable for spaces where efficiency and style are paramount, such as boutique retail stores, modern healthcare facilities, and hospitality venues.
Product Description:
The Citizen CL-E300 is a robust direct thermal printer known for its exceptional print clarity and speed. Its sleek black casing not only makes it a visually appealing addition to any setting but also enhances its resistance to marks and stains, making it ideal for high-traffic areas. This printer supports a wide range of media types and sizes, facilitating its use across diverse applications, from printing price tags and receipts to event tickets and patient wristbands.
Key Features:
- Stylish Black Design: Fits elegantly into professional environments.
- High-Speed Printing: Capable of printing speeds up to 200 mm/sec, ensuring quick service.
- Front Exit Media Path: Protects against moisture and foreign objects, enhancing durability and reliability.
- Resolution: 203 dpi, providing clear and legible prints.
- Connectivity Options: Includes both USB and Ethernet for flexible integration.
Product Quality and Performance:
Constructed with durability in mind, the Citizen CL-E300 delivers consistent performance under demanding conditions. It's designed to operate quietly and efficiently, making it a suitable choice for settings where noise minimization is appreciated, such as in patient care areas or high-end retail locations.
Specifications:
- Print Method: Direct thermal
- Maximum Print Width: 4.1 inches
- Print Speed: Up to 8 inches per second
- Resolution: 203 dpi
- Connectivity: USB, Ethernet
- Media Types: Labels, tickets, receipts, and wristbands
Purpose of Use:
The CL-E300 is ideal for businesses that require reliable, quick printing without the bulk of traditional industrial printers. Its ability to handle various media types makes it versatile for retail tagging, healthcare patient tracking, and hospitality ticketing.
How to Use:
Setting up the CL-E300 involves connecting it to your network, loading the appropriate media, configuring print settings through the onboard controls or connected software, and beginning your printing tasks. Maintenance involves regular cleaning of the print head and cutter to sustain optimal print quality.
Supported Industries:
This printer is especially useful in retail, healthcare, and hospitality, but it can also be beneficial in office environments and service industries where space efficiency and aesthetics are important.
Benefits & Compatibility:
With its compact design and fast printing capabilities, the CL-E300 is a practical solution for any business that values efficiency and appearance. Its compatibility with a variety of media sizes allows for flexibility in printing needs.
Warranty and FAQs:
Citizen provides a solid warranty for the CL-E300, supplemented by comprehensive FAQs and customer support through NEO Digital, ensuring users receive assistance whenever needed.
Delivery Services (UAE):
NEO Digital offers fast, reliable delivery throughout the UAE, ensuring quick and easy setup of your new printer.
After Sales Support:
Our dedicated customer support team is ready to assist with setup, troubleshooting, and regular maintenance tips to keep your printer in top condition.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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