NEOTECH
ZKTeco iClock 880
ZKTeco iClock 880
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The ZKTeco iClock 880 is a comprehensive time attendance and access control system designed to manage employee attendance efficiently while enhancing building security. This advanced device features biometric fingerprint technology, RFID, and password recognition, making it a versatile and secure solution for various organizational needs.
Key Features
- Enhanced Biometric Solutions: Utilizes precise fingerprint recognition to ensure secure and accurate employee identification.
- Large Storage Capacity: Capable of storing up to 50,000 fingerprint templates and 800,000 transaction records, suitable for large organizations.
- Integrated Access Control: Offers functionality to control access to secure areas, increasing overall security.
- Robust Communication Options: Includes standard TCP/IP, USB, and optional Wi-Fi or GPRS for flexible data management and integration.
Product Quality and Performance
- Durable Design: Engineered to withstand intense everyday use in high traffic environments.
- Fast and Reliable Verification: Speedy recognition technology reduces queue times and enhances user experience.
Specifications
- Fingerprint Capacity: Up to 50,000 templates.
- Transaction Storage: Up to 800,000 events.
- Communications: TCP/IP, USB-host for offline data management, and optional Wi-Fi/GPRS.
- Display: Features a 3.5-inch TFT screen for clear and straightforward navigation.
Purpose of Use
Ideal for enterprises requiring a dual-function system that not only tracks time and attendance but also provides secure access control to enhance workplace security and efficiency.
How to Use
- Setup: Install the system at main entry points, connect to your network, and register users' fingerprints, RFID cards, or passwords.
- Operation: Employees authenticate themselves using their registered method to clock in/out or gain access to restricted areas. The system logs all transactions for attendance tracking and security auditing.
Supported OS/Application/Industries
- System Compatibility: Can integrate with ZKTeco’s proprietary software or other third-party management systems for comprehensive access and attendance control.
- Industry Suitability: Highly effective in corporate offices, manufacturing facilities, educational campuses, and healthcare institutions where security and precise attendance tracking are paramount.
Benefits & Compatibility
- Improved Security and Accountability: Enhances building security and employee attendance tracking through reliable biometric verification.
- Streamlined Operations: Automates critical HR processes like attendance tracking, saving time and reducing errors.
Warranty and FAQs
- Warranty: Comes with a full manufacturer's warranty covering defects and support needs.
- FAQs: NEO Digital’s website provides an extensive FAQ section to assist with device setup, troubleshooting, and best practices.
Delivery Services (UAE)
- Reliable and Prompt Delivery: Ensures quick and secure delivery across the UAE, facilitating rapid setup and integration.
After Sales Support
- Comprehensive Customer Support: Offers robust after-sales service, including technical support and maintenance to ensure continuous system performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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