NEOTECH
EcoTank L6570 Wi-Fi Duplex Multifunction ADF InkTank Office Printer
EcoTank L6570 Wi-Fi Duplex Multifunction ADF InkTank Office Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The EcoTank L6570 Wi-Fi Duplex Multifunction ADF InkTank Office Printer is a powerhouse designed for businesses that require high-efficiency printing with multifunctional capabilities. This advanced printer offers seamless printing, scanning, and copying, integrated into one robust machine with exceptional ink efficiency.
Key Features
- High-Speed Duplex Printing: Automatically prints on both sides of the paper, reducing paper usage and cost.
- Auto Document Feeder (ADF): Enhances scanning and copying efficiency with multiple-page document handling.
- Large Ink Tanks: Offers a dramatically lower cost per page, with easy-to-fill, supersized ink tanks.
- Wireless and Mobile Printing: Includes Wi-Fi connectivity and supports mobile printing through various platforms like Apple AirPrint and Google Cloud Print.
Product Quality and Performance
The EcoTank L6570 is built for durability and reliability, capable of handling large print volumes in busy office settings. It provides professional quality prints at impressive speeds, ensuring your office can operate smoothly and efficiently.
Specifications
- Print Speed: Up to 25 ppm in black and color.
- Resolution: Up to 4800 x 1200 dpi for sharp, high-quality prints.
- Paper Handling: Dual paper trays, duplex printing, and supports a variety of paper sizes.
- Connectivity: Wi-Fi, Ethernet, USB 2.0, and direct mobile printing capabilities.
Purpose of Use
Ideal for medium to large businesses and workgroups that need a high-performance printer to handle diverse and demanding printing tasks, including bulk printing, complex documents, and detailed reports.
How to Use
The EcoTank L6570 is user-friendly with an intuitive touchscreen interface for easy operation. Network setup is straightforward, allowing for quick integration into your existing office environment. Regular maintenance is simplified with easy access to ink tanks and user-replaceable components.
Supported OS/Applications
This printer is compatible with Windows, macOS, and Linux, ensuring seamless integration with virtually any business IT infrastructure and supporting a broad range of office applications.
Benefits & Compatibility
The EcoTank L6570 provides significant savings on printing costs thanks to its efficient ink system and duplex printing capability. Its robust multifunction features enhance productivity, making it an indispensable tool for fast-paced office environments.
Warranty and FAQs
Includes a comprehensive two-year warranty, with additional support and resources available on NEO Digital’s website. An extensive FAQ section provides quick solutions to common issues.
Delivery Services
NEO Digital offers reliable, timely delivery across the UAE, ensuring your printer setup is as smooth and hassle-free as possible.
After Sales Support
Our dedicated support team provides excellent after-sales service, offering troubleshooting and maintenance assistance to keep your printer operating at peak efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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