NEOTECH
Bixolon XD3 4-Inch Thermal Transfer Desktop Label Printer
Bixolon XD3 4-Inch Thermal Transfer Desktop Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bixolon XD3 4-Inch Thermal Transfer Desktop Label Printer is designed for versatility and performance in a variety of environments, including retail, warehousing, and logistics. Known for its durability and high-quality printing capabilities, the XD3 is an excellent choice for businesses seeking efficient and reliable label printing solutions.
Key Features
- Thermal Transfer Technology: Ensures long-lasting labels that withstand environmental conditions like heat and moisture.
- High-Speed Printing: Delivers fast print speeds, increasing productivity and reducing wait times.
- Compact Design: Ideal for workplaces where space is at a premium, offering robust functionality in a small footprint.
Product Quality and Performance
- Durability: Built to last, the XD3 can handle high-volume printing with minimal maintenance.
- User Satisfaction: Highly rated by users for its reliability and ease of use, making it a trusted choice in its category.
Specifications
- Print Resolution: 300 dpi for clear, detailed labels.
- Maximum Print Width: 4 inches, accommodating a wide range of label sizes.
- Connectivity: Includes USB 2.0 and optional Ethernet or Wi-Fi for flexible connectivity options.
Purpose of Use
Perfect for applications in retail for price labeling, inventory management in warehousing, or shipping labels in logistics, the XD3 adapts to a range of intensive printing needs.
How to Use
- Setup: Easy setup with included software, allowing quick integration into existing systems.
- Operation: Simple interface and straightforward media loading process make daily operations effortless.
Supported OS/Application/Industries
- Compatibility: Supports a variety of operating systems, including Windows and Linux, making it versatile across different tech environments.
Benefits & Compatibility
- Efficiency: Increases operational efficiency with fast, accurate label printing.
- Adaptability: Works seamlessly with a variety of labeling applications and software, enhancing its utility across multiple industries.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, providing peace of mind with your purchase.
- FAQs: Available on the NEO Digital website, offering detailed support for setup, troubleshooting, and maintenance.
Delivery Services (UAE)
- Reliable Delivery: Ensures timely and secure delivery across the UAE, with an emphasis on customer service and satisfaction.
After Sales Support
- Commitment to Service: NEO Digital provides exceptional after-sales support, helping customers maximize the benefits of their Bixolon XD3 printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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