NEO Digital
UniFi G5 Flex
UniFi G5 Flex
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the flexibility of the UniFi G5 Flex Camera, offering 4K resolution, enhanced low-light capabilities, and adaptable installation options. Available now at NEOTECH.
Overview
The UniFi G5 Flex Camera is designed to offer versatile and high-quality surveillance for both indoor and outdoor environments. Featuring a compact design and 4K video resolution, this camera is ideal for areas requiring flexible installation options and crystal-clear imaging.
Product Description
UniFi G5 Flex comes equipped with a 4K sensor that provides detailed imagery, making it perfect for monitoring high-traffic areas or critical spaces. Its compact and adjustable design allows for discreet installation and flexibility in positioning, which is complemented by its wide dynamic range and powerful night vision capabilities. This camera integrates seamlessly with the UniFi Protect system, offering enhanced security management and accessibility.
Key Features
- 4K Ultra HD Video: Delivers sharp and detailed images, ensuring no detail is missed.
- Flexible Installation: Can be mounted on walls, ceilings, or poles with its versatile mounting options.
- Enhanced Night Vision: Equipped with IR LEDs that provide clear footage in low-light conditions.
- Weatherproof: Suitable for both indoor and outdoor use with an IPX5 weather resistance rating.
- UniFi Protect Compatibility: Easily managed through the UniFi Protect platform, which provides advanced recording features, motion detection settings, and live streaming.
Product Quality and Performance
The UniFi G5 Flex Camera is built to high standards with durable materials that ensure it can withstand varied environmental conditions, making it robust for both indoor and outdoor applications. It offers reliable performance and high-quality video output, enhanced by its 4K resolution and night vision capabilities.
Specifications
- Resolution: 4K (3840x2160) at 24 frames per second.
- Lens: Wide-angle lens with a 124° field of view.
- Night Vision: High-powered IR LEDs for visibility up to 25 meters.
- Connectivity: Supports 802.3af PoE for simplified wiring.
- Housing: Compact design with IPX5 rating for water resistance.
Purpose of Use
The UniFi G5 Flex is suitable for a variety of settings including small businesses, residential properties, and areas requiring discreet surveillance solutions such as boutique stores, offices, and entrance ways.
How to Use
To install the UniFi G5 Flex Camera:
- Choose an optimal location for mounting based on your surveillance needs.
- Utilize the included mounting hardware to secure the camera in place.
- Connect the camera to a PoE switch to provide power and network connectivity.
- Configure and manage the camera via the UniFi Protect software for customized surveillance and recording settings.
Supported Industries
- Retail: Monitor customer interactions and secure sensitive areas.
- Residential: Enhance home security with flexible and discreet placement options.
- Office: Keep an eye on common areas and entry points.
- Hospitality: Use in hotels and restaurants for guest security and operations monitoring.
Benefits & Compatibility
- High-Quality Imaging: Ensures all surveillance footage is clear and usable for security purposes.
- Adaptability in Installation: Provides flexibility in where and how the camera can be installed, making it ideal for various architectural layouts.
- Integrated System Management: Part of the UniFi ecosystem, facilitating centralized management of security and network devices.
- Cost-Effective: Offers professional-grade surveillance without a significant investment, suitable for budget-conscious businesses and homeowners.
Warranty and FAQs
Includes a manufacturer's warranty that covers defects and malfunctions, supported by a detailed FAQ section available online for ease of troubleshooting and support.
Packaging/Weight/Dimension
The package includes the UniFi G5 Flex Camera, mounting brackets, screws, and an installation guide. All components are carefully packed to ensure safety during transportation and clarity in setup.
Shop Today & Receive Your Delivery Across the UAE!
Order your UniFi G5 Flex Camera from NEOTECH and enjoy our efficient delivery services, ensuring your surveillance needs are met promptly and effectively.
Best Price Guarantee
NEOTECH offers the UniFi G5 Flex Camera at competitive prices, ensuring you get the best value for your investment in state-of-the-art surveillance technology.
After Sales Support
Our dedicated support team is available to assist with any installation or operational queries, helping you to fully utilize the capabilities of your new camera.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the UniFi G5 Flex Camera to help others make informed decisions and aid in our continuous product improvement.
Stock Availability
Please contact us directly to check the current availability of the UniFi G5 Flex Camera. We strive to maintain accurate stock levels to meet your needs efficiently.
Get in Touch
For more detailed information or assistance with your purchase of the UniFi G5 Flex Camera, contact our support team. We are committed to providing personalized assistance tailored to your security needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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