NEOTECH
Fargo DTC4500E ID Card Printer
Fargo DTC4500E ID Card Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Fargo DTC4500e ID Card Printer is engineered for high-volume, high-security card printing applications. This durable printer is perfect for organizations that need a reliable, long-lasting solution for producing sophisticated ID cards, such as government agencies, universities, and large corporations.
Key Features
- High-Volume Printing Capabilities: Designed to handle large print jobs efficiently, making it ideal for batch printing.
- Robust Security Features: Includes password protection and data encryption, ensuring secure card production.
- Versatile Functionality: Supports dual-sided printing, lamination, and various encoding technologies to meet diverse ID card needs.
Product Quality and Performance
The DTC4500e is built for continuous, reliable operation:
- Durable Design: Features a strong construction suitable for continuous use in demanding environments.
- Advanced Technology: Utilizes high-quality printing technology to produce cards with sharp text and vibrant images.
- SmartCard Encoding Options: Offers advanced encoding modules for creating smart cards for access control, payment, and secure identification.
Specifications
- Dimensions: 18.7 x 9.2 x 18.9 inches
- Weight: Approximately 20 pounds
- Resolution: 300 dpi, ensuring fine detail and color accuracy.
- Connectivity: Equipped with standard USB and Ethernet connections for seamless integration into existing networks.
Purpose of Use
This printer is especially effective for:
- Government Agencies: Produces secure and tamper-resistant ID cards for staff and officials.
- Higher Education Institutions: Ideal for creating student and faculty ID cards with embedded technology for access and payment functions.
- Corporate Environments: Enhances security protocols by issuing sophisticated employee badges with advanced encoding features.
How to Use
To get the most out of the Fargo DTC4500e:
- Install the printer drivers and ID card design software on your network or local computer.
- Connect the printer via USB or Ethernet to ensure it is network accessible.
- Load the appropriate card stock and printing supplies, such as ribbons and lamination cartridges.
- Design your ID cards using the software, selecting the required security features and encoding options.
- Begin printing and monitor the production process via the software for any adjustments or troubleshooting.
Supported OS/Application/Industries
The DTC4500e supports various operating systems, including Windows and Linux, making it versatile for integration into most IT environments where high-security card printing is required.
Benefits & Compatibility
- Highly Customizable: Modular design allows for easy upgrades and integration of various modules such as encoding technologies and lamination.
- Efficient Operation: Fast print speeds reduce wait times for large print jobs, enhancing operational efficiency.
Warranty and FAQs
Fargo provides a comprehensive warranty for the DTC4500e, with options for extended service plans available. For more detailed support information and FAQs, please visit the NEO Digital product services page.
Delivery Services (UAE)
NEO Digital ensures that your Fargo DTC4500e ID Card Printer is delivered promptly and safely across the UAE, with expert setup and installation services available.
After Sales Support
At NEO Digital, we are committed to providing exceptional after-sales support, ensuring that your high-volume ID card printing needs are met with reliability and excellence.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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