NEOTECH
Star Micronics Thermal Receipt Printer TSP143IIU
Star Micronics Thermal Receipt Printer TSP143IIU
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Star Micronics TSP143IIU is a highly efficient thermal receipt printer designed for a wide range of retail and hospitality applications. This model features a USB interface for straightforward connectivity and is known for its reliability and speed, making it a preferred choice for businesses looking to optimize their point-of-sale operations.
Key Features
- High-Speed Thermal Printing: Delivers receipts at speeds up to 250 mm per second, ensuring quick service and reduced customer wait times.
- USB Connectivity: Simple plug-and-play setup with any PC or POS system via a USB connection, providing reliable and easy integration.
- Eco-Friendly Options: Includes features to reduce paper usage by minimizing the top and bottom blank margin sizes and a "receipt on demand" function.
- Drop-In Paper Loading: Makes paper loading quick and hassle-free, which is ideal for busy retail environments.
Product Quality and Performance
- Durability: Constructed to handle the demands of high-volume environments with a cutter life of 2 million cuts and a print head life of 100 km.
- Versatility: Supports various receipt widths and offers multiple layout options to accommodate different printing needs.
Specifications
- Print Method: Direct thermal
- Print Speed: Up to 250 mm/second
- Resolution: 203 dpi, providing crisp and clear printouts
- Interface: USB
- Paper Width: Supports standard 80mm and 58mm thermal paper widths
Purpose of Use
Ideal for use in a variety of settings, including retail shops, restaurants, bars, and other hospitality venues where efficient transaction processing is critical.
How to Use
- Setup: Connect the printer to a computer or POS system using the USB cable, install the necessary drivers, and configure your software settings.
- Operation: Use the printer for daily sales transactions, easily replacing the paper roll as needed and utilizing its speedy printing capability to enhance customer checkout experiences.
Supported OS/Application/Industries
- System Compatibility: Fully compatible with Windows, macOS, and Linux, making it flexible for integration into almost any existing POS system.
- Industry Suitability: Especially useful for retail and hospitality businesses looking for a robust, user-friendly printing solution to streamline their operations.
Benefits & Compatibility
- Increased Efficiency: Fast print speeds and reliable operation help reduce transaction times and improve overall customer service.
- Cost-Effective: Energy-efficient design and paper-saving features lower the overall cost of operation.
Warranty and FAQs
- Warranty: Comes with a comprehensive manufacturer's warranty that ensures support for any technical issues or malfunctions.
- FAQs: NEO Digital’s website includes detailed FAQs and troubleshooting guides to assist with operation and maintenance.
Delivery Services (UAE)
- Reliable and Quick Delivery: NEO Digital ensures that the printer is delivered efficiently and securely across the UAE, enabling businesses to quickly benefit from its capabilities.
After Sales Support
- Extensive Support: Provides robust after-sales service, including technical assistance, software updates, and routine maintenance tips.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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