NEOTECH
Epson Expression 12000XL A3 Flatbed Photo Scanner
Epson Expression 12000XL A3 Flatbed Photo Scanner
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The Epson Expression 12000XL A3 Flatbed Photo Scanner is a professional-grade scanner designed to meet the exacting standards of photographers, graphic artists, and archivists who require precision and reliability in their scanning tasks. This scanner is capable of handling large format A3 media and delivers extraordinarily detailed scans thanks to its advanced imaging technology.
Key Features
- High Resolution: Offers a maximum optical resolution of 2400 x 4800 dpi, enabling it to capture the finest details and subtle color gradations.
- Large Format Scanning: Easily accommodates A3-size documents and artwork, making it ideal for expansive photographic prints and large artworks.
- Advanced Color Accuracy: Utilizes a high dynamic range with advanced MatrixCCD technology to ensure sharp and accurate color reproduction.
- Comprehensive Software Suite: Includes professional software tools for image adjustments and OCR functionality, enhancing workflow efficiency.
Product Quality and Performance
The Epson Expression 12000XL is engineered for high-performance and durability, ensuring consistent results even under demanding usage conditions. Its robust build and state-of-the-art technology make it a preferred choice among professionals who cannot afford compromises in quality.
Specifications
- Scan Area: A3, 12.2 x 17.2 inches
- Color Depth: 48-bit color depth provides rich, detailed images.
- Scanning Speed: Fast scanning speeds, even at the highest resolution settings.
- Interface: USB 2.0 for reliable and fast data transfer.
Purpose of Use
The Epson Expression 12000XL is tailored for professional environments where large-format scanning is routine. It is perfect for art studios, museums, libraries, and photographic studios that require archival quality scans of their portfolios, historical documents, and fine art.
How to Use
This scanner is straightforward to operate, with intuitive controls and easy-to-navigate software interfaces. Regular maintenance includes keeping the scanner surface clean and periodically calibrating the color settings to ensure optimal performance.
Supported OS/Applications
Compatible with both Windows and macOS, the Epson Expression 12000XL integrates smoothly into most digital workflows, ensuring broad usability across various professional settings.
Benefits & Compatibility
The Epson Expression 12000XL offers unparalleled scanning quality, making it invaluable for digitization projects that require high fidelity to the original. Its ability to handle a wide range of media types and sizes adds to its versatility.
Warranty and FAQs
Includes a comprehensive warranty and support package, backed by NEO Digital’s dedicated customer service team. An extensive FAQ section on the website helps users troubleshoot common issues and optimize scanner usage.
Delivery Services
NEO Digital provides secure and efficient delivery services across the UAE, ensuring that the scanner arrives safely and is ready for immediate use.
After Sales Support
Our expert support team offers excellent after-sales service, providing technical assistance and maintenance tips to help you get the most out of your investment.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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