NEOTECH
POSTECH Receipt Printer PT-58
POSTECH Receipt Printer PT-58
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Maximize Efficiency at Your Point of Sale with the POSTECH PT-58 Receipt Printer
Introducing the POSTECH PT-58, a compact and efficient receipt printer designed for small to medium-sized businesses in the retail and hospitality sectors. This printer offers quick, reliable receipt printing solutions that are essential for fast-paced environments, enhancing customer service with speedy transactions.
Key Features
- High-Speed Printing: Delivers receipts at a remarkable speed, reducing customer wait times and increasing transaction efficiency.
- Compact Design: Small footprint allows easy integration into any sales environment, saving valuable counter space.
- Thermal Printing Technology: Ensures high-quality prints and operates quietly, ideal for any business setting.
- Easy Connectivity: Supports USB and serial connections, facilitating simple integration with existing systems.
Product Quality and Performance
The POSTECH PT-58 is built to perform, offering:
- Reliable Functionality: Engineered for consistent performance, it handles high-volume printing with ease.
- Durability: Designed to withstand the demands of daily use, ensuring long-lasting reliability.
- Customer Approval: Well-regarded by users for its robustness and ease of use.
Specifications
- Print Method: Direct Thermal
- Print Speed: Up to 90 mm/sec
- Print Width: 58 mm
- Resolution: 203 DPI
- Interfaces: USB, Serial
- Dimensions: 125mm x 180mm x 110mm
- Weight: 0.8 kg
Purpose of Use
Ideal for small retail shops, cafes, and restaurants that need a dependable and easy-to-use printing solution to facilitate quick customer service and streamlined operations.
How to Use
The PT-58 is straightforward to set up and operate, with minimal maintenance required. It comes with detailed instructions for installation and troubleshooting.
Supported OS/Application/Industries
- Operating Systems: Compatible with Windows, making it versatile for various retail and hospitality software solutions.
- Industries: Best suited for environments such as small retail stores, coffee shops, and boutiques where space and efficiency are key considerations.
Benefits & Compatibility
- Efficient Transactions: Enhances the checkout process, ensuring a smooth and pleasant customer experience.
- Flexibility in Placement: Its compact size allows for flexible placement on counters or tight spaces.
Warranty and FAQs
- Warranty Information: Includes a standard one-year warranty that offers protection against manufacturing defects.
- FAQs: A comprehensive FAQ section on NEO Digital helps address common operational questions.
Delivery Services (UAE)
NEO Digital provides reliable and swift delivery across the UAE, ensuring that your new receipt printer is set up and ready to go without delays.
After Sales Support
Dedicated support is available from our team, ensuring that any issues with your POSTECH PT-58 are resolved quickly and effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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