NEOTECH
Easypos Customer Pole Display 9.7 Inch EP-PD910U
Easypos Customer Pole Display 9.7 Inch EP-PD910U
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Easypos EP-PD910U 9.7 Inch Customer Pole Display is a superior point-of-sale solution designed to enhance customer interaction and satisfaction by providing a clear, readable display of transaction details. Perfect for retail, hospitality, and service environments, this display integrates seamlessly into any setup to promote a transparent checkout process.
Key Features
- Large Display: A 9.7-inch screen that offers excellent readability from a distance, ensuring customers can easily see prices, totals, and other transaction information.
- USB Connectivity: Effortlessly connects to most modern POS systems with a simple USB plug-and-play setup, ensuring easy integration without the need for complex configurations.
- Adjustable Viewing Angles: Equipped with a flexible mounting pole that can be adjusted for height and angle, catering to different store layouts and customer sight lines.
- Durable Design: Constructed with robust materials to withstand daily use in busy commercial settings.
Product Quality and Performance
- High Visibility: Utilizes high-quality display technology to provide sharp, clear text and graphics, enhancing customer trust and engagement.
- Reliable Operation: Designed to perform reliably in a wide range of environmental conditions, ensuring consistent operation day after day.
Specifications
- Display Type: TFT LCD, offering vibrant and crisp visuals.
- Screen Size: 9.7 inches, providing ample space for displaying multiple lines of transaction data.
- Resolution: Ensures detailed and clear readouts, suitable for displaying complex transaction details.
- Interface: USB for straightforward connectivity and data transmission.
- Physical Dimensions: Compact and sleek, designed to fit comfortably on counters without occupying excessive space.
Purpose of Use
Ideal for businesses looking to enhance the checkout experience by keeping customers informed and engaged during transactions. Suitable for supermarkets, boutique stores, restaurants, and any other retail or service establishments.
How to Use
- Setup: Connect the display to a compatible POS system via the USB port. The plug-and-play functionality makes installation quick and easy.
- Operation: Configure the display settings through your POS software to customize what is shown on the screen. The display updates automatically as transactions occur.
Supported OS/Application/Industries
- System Compatibility: Fully compatible with systems running Windows, Linux, or any other OS supporting USB display devices.
- Industry Suitability: A versatile tool for any sector that requires direct customer interaction at the point of sale.
Benefits & Compatibility
- Enhanced Customer Experience: Provides a transparent and engaging transaction process, leading to increased customer satisfaction and reduced errors.
- Space-Efficient Design: Its compact footprint and adjustable stand make it an easy fit in various settings, maximizing counter space.
Warranty and FAQs
- Warranty: Includes a one-year manufacturer warranty for peace of mind and protection against defects.
- FAQs: Comprehensive support and troubleshooting guidance available on NEO Digital’s website to assist with common questions and setup issues.
Delivery Services (UAE)
- Efficient and Safe Delivery: Quick and secure delivery options available throughout the UAE, ensuring that businesses can enhance their operations without delay.
After Sales Support
- Dedicated Support Team: Offers expert technical support and customer service to ensure your POS display operates flawlessly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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