NEOTECH
Weighing Scale - Rongta Aurora S1 windows
Weighing Scale - Rongta Aurora S1 windows
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Aurora S1 PC-Based POS Receipt Scale: Precision & Efficiency
Overview
Introducing the Aurora S1, a cutting-edge PC-Based POS Receipt Scale designed for the demanding environments of retail and hospitality. This innovative scale combines high-precision weighing with the convenience of a built-in thermal printer, offering customized receipt printing alongside accurate measurements. Its integration with various POS systems and user-friendly operation make it a pivotal tool for businesses seeking efficiency and precision.
Product Description
The Aurora S1 stands out with its exceptional ID design and robust metal fuselage, reflecting superior craftsmanship. Equipped with a vivid 15-inch LED screen, it offers durability and reliability in high-traffic settings. At its core, an energy-efficient Intel N3060 CPU, coupled with up to 4GB DDR3 memory and 64GB storage, ensures smooth performance. The scale's precision up to two decimal places and a maximum capacity of 15kg fulfill diverse weighing needs.
Key Features
- High Precision Weighing: Accurately measures up to 15kg with precision up to two decimal places.
- Integrated Thermal Printer: For instant, customized receipt printing directly from the scale.
- Durable Design: Full metal fuselage and a 15-inch LED screen built to withstand busy retail environments.
- Efficient Performance: Powered by an Intel N3060 CPU and up to 64GB storage for seamless operation.
- User-Friendly Interface: Features like tare function, unit price storage, and multiple pricing options enhance user experience.
Quality and Performance
The Aurora S1 is designed for excellence, featuring a sturdy construction and an LED display that ensures lasting durability. Its low-power Intel CPU and versatile memory options provide reliable performance tailored to the needs of fast-paced businesses. The scale's accuracy and built-in printer functionality have earned it high marks from users for both quality and performance.
Specifications
Detailing technical aspects, from PC hardware configurations like CPU type, memory, and storage, to scales and printer hardware specifics. This includes network capabilities, external interfaces, power requirements, and software compatibility, ensuring users have all the necessary information to make an informed decision.
Purpose of Use
Tailored for businesses that require precise weight measurements and efficient receipt printing. It's a cost-effective solution for managing transactions and pricing items accurately, suitable for a variety of retail and hospitality settings.
Supported Operating Systems/Applications/Industries
Lists the compatible operating systems (WINDOWXP, WIN7, WIN8, WIN10) and highlights its ideal application in retail and hospitality businesses, showcasing its versatility across different industries.
Benefit Effect
Emphasizes how the Aurora S1 enhances operational efficiency and accuracy in transactions, improving customer satisfaction and streamlining business processes.
Warranty Information and FAQs
Provides warranty details and a FAQ section addressing common concerns, enhancing customer trust and post-purchase satisfaction.
Delivery Services (specific to the UAE)
Details delivery options within the UAE, including major cities and emirates, highlighting the reliability and speed of the service to ensure customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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