NEOTECH
Bixolon SRP-275III Receipt Printer
Bixolon SRP-275III Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Bixolon SRP-275III Receipt Printer
Overview:
The Bixolon SRP-275III is a durable impact receipt printer designed specifically for high-demand environments such as kitchens, retail stores, and other hospitality areas. Known for its reliability and endurance, the SRP-275III offers exceptional print quality and multiple connectivity options.
Product Description:
The Bixolon SRP-275III impact printer is an industry favorite for its robust build and efficient operation. It features bidirectional print technology and built-in tear-bar/cutter to streamline operations. Its dot matrix printing method is particularly effective in environments where duplicate receipts are required, such as kitchen orders or service invoices.
Key Features:
- Impact Dot Matrix Printing: Ensures continuous printing on two-ply carbonless paper, perfect for creating duplicate copies.
- High-Speed Output: Prints at speeds up to 5.1 lines per second, improving transaction efficiency.
- Multiple Connectivity Options: Includes built-in USB with a choice of Serial, Parallel, or Ethernet interfaces.
- Drop-in Paper Loading: Simplifies the process of reloading paper, reducing downtime.
- Wall Mount Capability: Offers flexibility in setup with wall mount features for space-constrained areas.
Product Quality and Performance:
The SRP-275III is built to last, with a durable printhead that can handle millions of characters and an autocutter life of up to 1.5 million cuts. This printer is designed to perform under the stress of heavy use, making it an ideal choice for businesses that require consistent, reliable printing.
Specifications:
- Model: Bixolon SRP-275III
- Print Method: 9-pin, serial impact dot matrix
- Print Speed: Up to 5.1 lines per second
- Interfaces: USB, Serial, Parallel, Ethernet (options vary)
- Print Width: Up to 63.5 mm
- Dimensions: 160mm x 239mm x 157mm
- Weight: 2.4 kg
Purpose of Use:
The SRP-275III is particularly suited for the food service industry where heat and humidity can affect thermal printing. It is also ideal for retail settings where sturdy, long-lasting receipt printing is crucial. This printer excels in environments requiring multiple copies of transactions for records or order tracking.
How to Use:
To set up the SRP-275III, connect it to your point of sale system via the desired interface, load the ribbon and paper, and configure it through your POS software. Its easy-load system and straightforward interface make it simple for any staff member to operate with minimal training.
Supported OS/Application/Industries:
This printer supports a variety of operating systems, including Windows, OPOS, and Linux, making it highly adaptable for integration with various POS systems commonly used in restaurants, retail, and other service-related industries.
Benefits & Compatibility:
The SRP-275III offers excellent value with its robust design and efficient printing capabilities. It reduces the hassle of frequent maintenance and provides a reliable printing solution for businesses that need to produce multipart receipts regularly.
Warranty and FAQs:
NEO Digital offers a one-year warranty on the Bixolon SRP-275III, providing coverage for parts and labor. Our FAQ section on the website helps address common issues and offers maintenance tips to maximize the printer’s longevity and performance.
Delivery Services (UAE):
We provide reliable and prompt delivery services across the UAE, enabling businesses to swiftly implement and benefit from the capabilities of the SRP-275III.
After Sales Support:
Our commitment to customer satisfaction includes thorough after-sales support, ensuring that any issues with the Bixolon SRP-275III are resolved quickly and effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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