NEOTECH
BIXOLON SRP-Q300 Compact mPOS Printer | USB+Ethernet
BIXOLON SRP-Q300 Compact mPOS Printer | USB+Ethernet
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The BIXOLON SRP-Q300 is a compact, front-exit mPOS printer designed for modern retail environments. With its sleek cube design, this 3-inch (80mm) printer is ideal for space-constrained settings, delivering fast and reliable printing for receipts and barcodes. It supports both USB and Ethernet interfaces, ensuring seamless integration with various POS systems.
Product Description:
The BIXOLON SRP-Q300 stands out with its compact design, making it perfect for businesses with limited counter space. Despite its small size, this printer delivers powerful performance, boasting a print speed of up to 220 mm/sec. It uses direct thermal printing technology, ensuring high-quality receipts and barcodes without the need for ink or toner.
This mPOS printer supports a media width of up to 80mm and can handle media roll diameters up to 80mm, making it versatile for various retail applications. The SRP-Q300 is equipped with sensors for paper end and cover open, enhancing operational efficiency and minimizing downtime.
Key Features:
- Compact Design: Space-saving cube design ideal for mPOS and retail environments.
- Fast Printing: High-speed printing at up to 220 mm/sec for quick transaction processing.
- Versatile Connectivity: USB and Ethernet interfaces for easy integration with POS systems.
- High Resolution: Prints at 180dpi for clear and sharp receipts and barcodes.
- Durable Build: Built to withstand the demands of a busy retail environment with reliable performance.
Product Quality and Performance:
The BIXOLON SRP-Q300 is recognized for its durability and high performance in demanding retail settings. Its compact size does not compromise its functionality, making it a top choice for businesses seeking efficiency and reliability. Customer testimonials often praise its quick setup, ease of use, and consistent printing quality.
Specifications:
- Dimensions (W x D x H): 128 x 125 x 125 mm
- Weight: Not specified
- Max Resolution: 180dpi
- Print Speed: Up to 220 mm/sec
- Interface Type: USB, Ethernet
- Print Width: Up to 72mm
- Media Width: 80 mm
- Media Roll Diameter: Up to 80 mm
- Media Thickness: 0.05 ~ 0.08mm
- Color Options: White/Black
- Sensors: Paper End, Cover Open
Purpose of Use:
The BIXOLON SRP-Q300 is designed for use in retail environments, including mobile point-of-sale (mPOS) setups. Its compact size and versatile connectivity options make it ideal for businesses needing a reliable, space-saving printing solution.
How to Use:
To use the BIXOLON SRP-Q300, connect it to your POS system via USB or Ethernet. Load the thermal paper into the printer, ensuring the correct media width is used. The printer is equipped with sensors to alert you when the paper is running low or when the cover is open, ensuring smooth operations.
Supported OS/Application/Industries:
The SRP-Q300 is compatible with various operating systems and is particularly suited for retail, hospitality, and mPOS industries. Its flexibility in connectivity options makes it a valuable addition to any business needing reliable receipt and barcode printing.
Benefits & Compatibility:
The compact design of the BIXOLON SRP-Q300 ensures it fits seamlessly into any retail environment. Its high-speed printing and durable construction make it a reliable choice for businesses that require efficient and consistent receipt printing. The printer’s compatibility with multiple operating systems and its easy integration with existing POS systems further enhance its appeal.
Warranty and FAQs:
The BIXOLON SRP-Q300 comes with a 1-year warranty, covering any manufacturing defects. For more detailed information, please visit our support page or contact our customer service team for assistance.
Packaging/Weight/Dimension:
- Single Package Size: Not specified
- Single Gross Weight: Not specified
Shop Today & Receive Your Delivery Across the UAE!
Order the BIXOLON SRP-Q300 today and enjoy fast delivery across the UAE. We guarantee reliable and timely delivery to ensure your business operations run smoothly.
Best Price Guarantee:
Get the BIXOLON SRP-Q300 at the best price in Dubai, UAE. We offer a price match guarantee, ensuring you receive the best value for your money. Shop now for competitive pricing and top-notch service.
After Sales Support:
Our commitment to customer satisfaction extends beyond the purchase. We offer comprehensive after-sales support to help with any issues you may encounter with the BIXOLON SRP-Q300. Our team is here to assist you every step of the way.
Request for Customer Reviews and Testimonials:
We value your feedback. Share your experience with the BIXOLON SRP-Q300 to help other customers make informed decisions. Your reviews help us improve our products and services continuously.
Stock Availability:
The BIXOLON SRP-Q300 is typically in stock. For urgent orders or specific inquiries, please contact us to confirm availability. We aim to fulfill orders quickly and efficiently, even for non-standard items.
Get in Touch:
Have questions about the BIXOLON SRP-Q300? Our expert team is here to provide advice and support. Contact us today to learn more about how this compact mPOS printer can benefit your business.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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