NEOTECH
Citizen CT-S851III Thermal Receipt Printer
Citizen CT-S851III Thermal Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FastFront CT-S851III: Ultimate POS Thermal Printer
Overview
Introducing the FastFront CT-S851III, the pinnacle of high-speed POS thermal printing tailored for the hospitality industry. With its unique front paper exit design, it excels in environments where speed, reliability, and spill protection are paramount. This model is a game-changer for businesses prioritizing efficiency and durability.
Product Description
The FastFront CT-S851III redefines expectations for POS printing solutions in the hospitality sector. Boasting a spill-proof design and the fastest print speeds available at 500mm/sec, this printer ensures your operations are uninterrupted and agile. Its front paper exit protects against moisture and foreign objects, while an advanced high-contrast backlit LCD facilitates effortless setup and comprehensive control.
Key Features
- Leading print speed of up to 500mm/sec for unmatched efficiency
- Spill-proof design with front paper exit for enhanced durability
- Variable paper width support for versatile printing needs
- Integrated power supply for streamlined workspace setup
- Easy paper loading and soft-close cover for operational convenience
- LCD display for simplified configuration and management
Quality and Performance
Built to last, the FastFront CT-S851III withstands 200 million pulses or 150km of printing, backed by a robust cutter for 2 million cuts. Its reliable performance is essential for high-volume, fast-paced settings, ensuring your business delivers consistent customer service excellence.
Specifications
- Printing Technology: Direct Thermal
- Resolution: 203 dpi
- Maximum Print Speed: 300 mm/sec.
- Media Width: 58 / 60 / 80 / 82.5 mm
- Interface Options: USB 2.0, Bluetooth, Ethernet + USB host, and more
Purpose of Use
Designed for the hospitality industry, kiosks, kitchens, and retail environments, the FastFront CT-S851III meets diverse operational needs with its fast, reliable printing and adaptable design, improving service speed and customer satisfaction.
Supported Operating Systems/Applications/Industries
Fully compatible with major operating systems including Windows, Linux, iOS, and Android, this printer is versatile across various applications in hospitality, retail, and more, ensuring seamless integration into your existing setup.
Benefit Effect
The FastFront CT-S851III significantly enhances transaction efficiency, reduces customer wait times, and supports a smooth operational flow. Its spill-proof design and rapid printing capabilities make it an invaluable asset for any business aiming to boost productivity and customer experience.
Warranty Information and FAQs
Equipped with comprehensive support and a straightforward FAQ section, the FastFront CT-S851III ensures your queries are resolved promptly, maintaining high uptime and customer satisfaction.
Delivery Services (specific to the UAE)
Our commitment extends to delivering the FastFront CT-S851III swiftly and securely across the UAE, including major cities and emirates, ensuring your business is equipped with top-tier printing capabilities without delay.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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