NEOTECH
Citizen Systems CT-E651L (White)
Citizen Systems CT-E651L (White)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CT-E651L Thermal Printer (White)
Overview:
The Citizen Systems CT-E651L in white combines cutting-edge printing technology with a stylish design, making it a perfect fit for modern businesses that prioritize both functionality and aesthetics. This model is designed for high-performance and high-volume printing needs, ensuring it keeps pace with dynamic business environments.
Product Description:
The CT-E651L thermal printer by Citizen Systems in white is not just visually appealing; it is also engineered for robust performance. It features an enhanced paper roll capacity and high-speed printing capabilities, making it ideal for sectors requiring fast, reliable service such as retail, hospitality, and event management.
Key Features:
- Elegant White Finish: Enhances any business setting with its modern and clean look.
- High-Speed Printing: Delivers up to 350 mm/sec for efficient, high-volume output.
- Large Roll Capacity: Reduces downtime with extended roll capacity, keeping operations smooth.
- Diverse Connectivity Options: Includes USB, Ethernet, and optional Wi-Fi connectivity.
- Eco-Friendly Operation: Designed to minimize energy use and reduce waste.
Product Quality and Performance:
The CT-E651L is renowned for its durability and reliability, built to withstand intensive use in busy environments. Its advanced technical specifications ensure that it performs consistently at peak levels, offering businesses a dependable printing solution.
Specifications:
- Dimensions: 192mm x 198mm x 150mm
- Weight: 2.3 kg
- Resolution: 203 dpi
- Printing Speed: Up to 350 mm/sec
- Connectivity: USB, Ethernet, optional Wi-Fi
Purpose of Use:
Ideal for stylish business environments such as high-end retail stores, boutique hotels, and modern corporate settings, the CT-E651L in white not only meets but exceeds operational demands with its impressive speed and capacity.
How to Use:
The CT-E651L is easy to set up and operate. Connect it to your network, load the paper, and it is ready to print. Regular maintenance involves simple steps like cleaning the exterior and replacing the paper roll, ensuring the printer operates efficiently for years.
Supported OS/Application/Industries:
Compatible with Windows, iOS, and Android, the CT-E651L serves a wide range of applications and is particularly useful in industries like retail, hospitality, and professional services, where both speed and appearance are important.
Benefits & Compatibility:
- Aesthetic Design: Complements modern interiors with its sophisticated white casing.
- Efficient Performance: Keeps up with the demands of busy environments, enhancing customer service.
- Adaptable Connectivity: Works seamlessly with various systems for streamlined operations.
Warranty and FAQs:
The CT-E651L includes a one-year warranty, supporting businesses with reliable service. For setup advice, troubleshooting, and more, our comprehensive FAQ section is available to assist you.
Delivery Services (UAE):
NEO Digital ensures swift and secure delivery of your CT-E651L across the UAE, prioritizing convenience and the safety of your investment.
After Sales Support:
We offer exceptional after-sales support, ensuring you get the maximum benefit from your CT-E651L. Our team is ready to help with any questions or issues, providing prompt and professional service.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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