NEOTECH
Citizen Systems CT-S4500 (White)
Citizen Systems CT-S4500 (White)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CT-S4500: High-Speed, Versatile 4-inch POS Printer (White)
Overview:
Step up your point-of-sale transactions with the Citizen Systems CT-S4500 in a stylish white finish. This 4-inch POS printer is designed to deliver exceptional speed and versatility, making it a perfect match for any retail, hospitality, or service environment. Its compact, modern design not only fits well in any decor but also offers the reliability and performance needed to keep your business running smoothly.
Product Description:
The Citizen Systems CT-S4500 enhances your transactional capabilities with its high-speed printing and advanced media handling. Ideal for environments where space and efficiency are key, this printer supports various media types and sizes, including thicker papers and large diameter rolls. Its innovative eco-friendly features reduce overall paper usage without compromising print quality, offering crisp, clear receipts and documents every time.
Key Features:
- Rapid Print Speeds: Ensures quick service with high-speed printing up to 200 mm/sec.
- Versatile Media Handling: Accepts different sizes and types of paper, including specialty stocks.
- Stylish White Design: Modern and clean look that complements any business interior.
- Eco-Friendly Printing: Minimizes waste with reduced margin settings and energy-efficient operation.
- Easy Integration: Compatible with multiple interfaces, including USB, LAN, and optional wireless connections.
Product Quality and Performance:
Built to last, the Citizen Systems CT-S4500 is robust and reliable, designed to withstand the rigors of daily use in busy settings. Its performance is backed by stringent quality controls and is trusted by businesses worldwide to deliver consistent, top-quality prints.
Specifications:
- Printing Method: Direct thermal
- Print Width: Max 112mm
- Interfaces: USB, Ethernet, optional Bluetooth and Wi-Fi
- Resolution: 203 dpi
- Physical Dimensions: 125mm x 170mm x 108mm
- Weight: 1.3 kg
Purpose of Use:
The Citizen Systems CT-S4500 is ideally suited for businesses that value efficiency and aesthetic appeal, including boutiques, cafes, and pop-up stores. Its fast printing capabilities are essential for minimizing customer wait times and maximizing staff productivity.
How to Use:
To begin using your Citizen Systems CT-S4500, connect it to your point-of-sale network via the desired interface. Load paper easily by dropping in the roll, closing the lid, and you are set to go. Regular maintenance includes simple cleaning and occasional updates to ensure the printer operates flawlessly.
Supported OS/Application/Industries:
This printer is highly adaptable, supporting Windows, iOS, and Android systems, making it a versatile choice for diverse industries such as retail, food service, and healthcare.
Benefits & Compatibility:
- Quick Transaction Processing: Enhances customer experience by speeding up checkout times.
- Broad Compatibility: Seamlessly works with various systems and applications.
- Elegant Design: Adds a touch of sophistication to your workspace.
- Sustainable Features: Reduces carbon footprint with energy-efficient printing.
Warranty and FAQs:
The Citizen Systems CT-S4500 includes a comprehensive one-year warranty that covers all necessary repairs and support. For more detailed FAQs, please refer to the support section on the NEO Digital website.
Delivery Services (UAE):
NEO Digital ensures reliable delivery of the Citizen Systems CT-S4500 throughout the UAE. Our prompt and secure delivery services are designed to meet your business needs without delay.
After Sales Support:
Our team is dedicated to providing excellent after-sales support to ensure your satisfaction with the Citizen Systems CT-S4500. We are here to assist with any queries or issues, guaranteeing a smooth and beneficial experience for all our customers.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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