NEOTECH
Citizen Systems CY-02 Dye-Sublimation Photo Printer
Citizen Systems CY-02 Dye-Sublimation Photo Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
The Citizen CY-02 is a compact dye-sublimation printer offering fast, vibrant photo printing with easy media loading, ideal for retail, events, and photo booths.
Product Overview:
The Citizen Systems CY-02 is a high-performance dye-sublimation photo printer designed for photo booths, retail counters, and event photography. Compact yet powerful, this printer delivers fast, professional-grade photo prints with vibrant color, making it an essential tool for businesses requiring reliable, high-quality photo outputs in space-constrained environments.
Product Description:
The Citizen Systems CY-02 is engineered for efficiency and durability, utilizing advanced dye-sublimation technology to produce sharp, vibrant photos with rich color depth. With fast printing speeds, it can produce a 4x6 photo in just 10 seconds, making it perfect for high-demand environments like retail photo counters and event photography. The compact design, combined with easy media loading, reduces downtime, making it a versatile choice for businesses needing consistent, high-volume photo printing.
Key Features:
- Dye-Sublimation Technology: Produces vivid, long-lasting photos with excellent color accuracy.
- Fast Print Speeds: Prints 4x6 photos in just 10 seconds, ideal for high-demand environments.
- Compact Design: Space-saving, perfect for retail counters, photo booths, and events.
- Easy Media Loading: Simplifies paper and ribbon replacement to minimize downtime.
- Versatile Connectivity: USB connectivity for seamless integration with most systems.
Product Quality and Performance:
The CY-02 offers robust performance with fast and reliable photo printing. Built to handle the demands of high-traffic environments, this printer delivers consistently high-quality images without compromising on speed. Its compact, durable design ensures long-term reliability, even with continuous use.
Specifications:
- Print Method: Dye-sublimation thermal transfer
- Print Speed: 10 seconds per 4x6 photo
- Resolution: 300 dpi
- Media Capacity: 700 prints per roll (4x6 size)
- Dimensions: 275mm (W) x 366mm (D) x 170mm (H)
- Weight: 14 kg
- Interface: USB for easy integration
Purpose of Use:
The Citizen CY-02 is ideal for businesses needing fast, reliable photo printing. It's perfect for photo booth operators, event photographers, and retail counters that require quick, high-quality photo prints to serve customers efficiently.
How to Use:
Connect the CY-02 to your system via USB. Load the media (paper and ribbon) into the printer, configure print settings through your software, and start printing. Regular maintenance involves keeping the printer clean and updating software as needed for optimal performance.
Supported OS/Application/Industries:
The CY-02 is compatible with both Windows and macOS operating systems. It’s ideal for industries like entertainment, retail, and hospitality, where fast and high-quality photo printing is essential for customer satisfaction.
Benefits & Compatibility:
- High-Quality Prints: Delivers vibrant, professional-grade photos.
- Operational Efficiency: Fast print speeds and easy media handling reduce wait times.
- Compact and Reliable: Designed for heavy use in space-constrained environments.
- Seamless Integration: USB connectivity makes it compatible with various systems.
Warranty and FAQs:
The CY-02 comes with a one-year manufacturer's warranty, covering any performance-related issues. Visit the NEO Digital website for FAQs on setup, maintenance, and troubleshooting.
Delivery Services (UAE):
We provide prompt and secure delivery of the CY-02 across the UAE, including Dubai, Abu Dhabi, and Sharjah. Your printer will arrive on time and in excellent condition, ready for immediate use.
After Sales Support:
Our after-sales team is available to provide assistance with setup, troubleshooting, and routine maintenance, ensuring that your CY-02 continues to operate at peak performance.
Stock Availability:
While we strive to maintain an updated inventory of the Citizen CY-02 photo printer, availability may vary due to high demand. For urgent orders, please contact us to confirm stock availability before placing your order. Standard items are typically in stock, but non-standard configurations may require 10-15 working days for restocking. We will promptly notify you if any items in your order are out of stock.
Get in Touch:
If you have any questions or need further assistance regarding the Citizen CY-02 photo printer, pricing, or availability, feel free to contact our support team. We're here to offer expert advice and help you make informed purchasing decisions. Whether you’re looking for more information on product compatibility or need help with after-sales service, reach out to us, and we'll be happy to assist.
Disclaimer:
Product information, including specifications and images, is for general informational purposes only and may change without notice. Images are for illustrative purposes only and may differ from the actual product. Verify all details with a NEOTECH representative before purchasing, as prices, availability, and features are subject to change without prior notice.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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