NEOTECH
Hikvision DS-2CD1123G0E-I 2MP Fixed Dome Network Cameras
Hikvision DS-2CD1123G0E-I 2MP Fixed Dome Network Cameras
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Overview
Innovative 2MP Fixed Dome Network Camera:
Capture every detail with our high-resolution 2MP Fixed Dome Network Camera. Designed to deliver clear and sharp images, this camera features efficient H.265+ compression technology, ensuring that your storage and bandwidth usage are optimized without compromising on quality. Its robust build makes it suitable for any setting, boasting water and dust resistance (IP67) and vandal resistance (IK10). Enhanced with EXIR 2.0, our advanced infrared technology provides excellent night vision up to 30 meters, ensuring round-the-clock security.
Key Features
- High-Resolution Imaging: Enjoy 2 MP clarity that captures every detail, perfect for both home and business security.
- Advanced Compression: Utilizes H.265+ technology to reduce bandwidth and storage needs.
- Environment Resilient: Fully equipped to withstand water, dust, and impact, rated IP67 and IK10.
- Enhanced Night Vision: Features EXIR 2.0 technology for clear night-time surveillance up to 30 meters.
- Wide Viewing Angle: Comes with a choice of lenses to best suit your coverage needs—2.8 mm for broader coverage or 4 mm for focused views.
Product Quality and Performance
This camera stands out for its consistent performance and durability. It meets stringent safety and environmental standards including CE, FCC, and UL certifications. Users can rely on this camera for long-lasting, dependable operation in diverse conditions—from commercial settings to outdoor spaces. With customer testimonials highlighting its reliability, this product isn't just about surveillance; it's about peace of mind.
Specifications
The camera features a progressive scan CMOS sensor for smooth and clear video footage, a range of shutter speeds for precise capture settings, and digital WDR to balance various lighting conditions. With its fixed lens, the camera provides a stable, clear field of view, ensuring comprehensive coverage.
- Resolution: 1920 × 1080
- Minimum Illumination: 0.01 Lux, providing clear images in low-light conditions.
- Field of View: Options include 112.1° horizontal (with 2.8 mm lens) and 90.2° (with 4 mm lens).
- Network Protocols Supported: Includes TCP/IP, HTTP, DHCP, and more, ensuring compatibility with a wide range of network setups.
Installation and Setup
Our camera is designed for easy installation, coming equipped with all necessary mounting hardware. It supports both Power over Ethernet (PoE) for simple one-cable deployment and a standard 12 VDC power supply. The camera’s configuration can be managed via browser or client software, making setup and adjustments user-friendly.
Benefits & Compatibility
Perfect for various applications, from retail spaces to secure facility monitoring, this camera integrates seamlessly into existing security systems. Compatible with major surveillance software and network standards, it enhances site management and safety without requiring extensive adjustments.
Warranty and Support
We provide a comprehensive one-year warranty that covers any manufacturer defects, coupled with responsive customer support to assist with any queries or issues. Detailed FAQs are available on our website to help you get the most out of your purchase.
Available Models
Choose from our versatile lineup of 2MP Fixed Dome Network Cameras tailored to meet various needs and setups:
- DS-2CD1123G0E-I(2.8mm): Ideal for wider area coverage, this model offers a broad field of view with its 2.8mm lens, perfect for large spaces.
- DS-2CD1123G0E-I(4mm): Provides a more focused view with a 4mm lens, suitable for detailed monitoring of specific areas.
- DS-2CD1123G0E-I(2.8mm)(C): Enhanced with additional capabilities, this 2.8mm lens variant ensures superior performance in complex lighting.
- DS-2CD1123G0E-I(4mm)(C): Combining the focused approach of the 4mm lens with advanced features to tackle challenging environments.
These models cater to different surveillance requirements, offering flexibility in installation and function. Each variant is designed with the same commitment to quality and performance, ensuring that regardless of your choice, security is never compromised.
Choosing the Right Model
When selecting a model, consider the specific surveillance needs of your location:
- Broader Coverage: Opt for the 2.8mm models for general area surveillance where wide coverage is required.
- Detailed Surveillance: Choose the 4mm models for closer observation of targeted areas, such as entry points or restricted zones.
For environments with challenging lighting or weather conditions, the "(C)" variants provide enhanced capabilities to maintain image clarity and integrity.
Incorporate these options into your security strategy to ensure comprehensive coverage tailored to your specific requirements, maximizing both safety and efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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