NEOTECH
SENOR Touch Panel MES 17
SENOR Touch Panel MES 17
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
SENOR Touch Panel MES 17
Overview
Boost your operational capabilities with the SENOR Touch Panel MES 17, a device designed to withstand the rigors of industrial environments while providing responsive and reliable touch interactions.
Product Description
The SENOR MES 17 Touch Panel PC integrates high-performance computing with advanced touch technology in a rugged enclosure that can handle the demands of industrial applications. Featuring a fanless design for reliability and a durable chassis to withstand harsh conditions, it's perfect for use in manufacturing, logistics, and other challenging environments.
Key Features
- Responsive Touch Interface: Offers precise touch control with multi-touch support for efficient operation.
- Fanless Design: Reduces maintenance needs and enhances reliability in dusty or dirty environments.
- Robust Construction: Built with a durable chassis that resists shocks and vibrations, ensuring longevity in industrial settings.
Product Quality and Performance
Constructed to meet industrial standards, the MES 17 is rigorously tested to ensure it can perform consistently under extreme conditions. Its high-quality components and solid build provide a dependable solution for demanding tasks.
Specifications
- Screen Size: 17 inches
- Resolution: 1280 x 1024
- Processor: Intel Celeron
- RAM: 4GB
- Storage: 128GB SSD
- Operating System: Compatible with Windows and Linux
- Connectivity: Ethernet, USB, and serial ports
- Protection: IP65-rated front panel for dust and water resistance
Purpose of Use
The MES 17 is ideally suited for industrial control systems, factory automation, and interactive kiosks where reliability and durability are critical.
How to Use
Easily integrate the SENOR MES 17 into your existing systems via its versatile connectivity options. Configure it according to your operational needs and utilize its robust touch capabilities to streamline your processes.
Supported OS/Application/Industries
- Operating Systems: Supports both Windows and Linux platforms.
- Applications: Control panels, automation systems, POS systems, and more.
- Industries: Manufacturing, logistics, retail, and hospitality.
Benefits & Compatibility
- Enhanced Productivity: Streamlines interactions and processes with its efficient touch interface.
- Industrial Grade: Designed to operate reliably in tough environments, reducing downtime and maintenance costs.
- Versatile Use: Adaptable to a variety of industrial and commercial applications thanks to its robust construction and flexible software compatibility.
Warranty and FAQs
Comes with a two-year manufacturer’s warranty covering technical defects and malfunctions. For more detailed support and troubleshooting advice, visit our FAQ page or contact our customer support.
Shop Today & Receive Your Delivery Across the UAE!
Enhance your business operations with the SENOR MES 17 Touch Panel PC. Our reliable delivery service ensures prompt delivery across the UAE, helping you maintain continuity in your business activities.
After Sales Support
We offer comprehensive after-sales support to ensure you achieve maximum satisfaction and utility from your SENOR MES 17, with expert assistance available for any setup or operational questions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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