NEOTECH
SENOR Touch Panel MES 21
SENOR Touch Panel MES 21
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Enhance your business operations with the SENOR Touch Panel MES 21, designed to deliver superior performance and reliability in demanding environments such as industrial, healthcare, and retail sectors.
Product Description
The SENOR MES 21 Touch Panel PC is engineered for resilience and efficiency, featuring a high-grade touch screen that supports multi-touch gestures for intuitive operation. With its robust construction and IP65-rated front panel, this device is both dustproof and water-resistant, making it suitable for a variety of challenging settings.
Key Features
- High-Performance Touch Technology: Offers precise and responsive touch interactions, even in high-use scenarios.
- Durable Build: IP65-rated front panel for excellent protection against environmental factors like dust and water.
- Energy Efficient: Optimized for low power consumption while maintaining top performance.
Product Quality and Performance
Built to industrial standards, the MES 21 is rigorously tested to ensure reliability and durability. Its fanless design minimizes moving parts, reducing the risk of mechanical failures and ensuring quiet operation.
Specifications
- Screen Size: 21 inches
- Resolution: 1920 x 1080
- Processor: Intel Core i5
- RAM: 8GB
- Storage: 256GB SSD
- Operating System: Compatible with Windows and Linux
- Connectivity: Multiple USB ports, Ethernet, WiFi
- Protection: IP65-rated front panel
Purpose of Use
This touch panel PC is perfect for industrial automation, point-of-sale systems, and information kiosks in high-traffic areas, providing a reliable and user-friendly interface that can withstand rigorous use.
How to Use
Install the SENOR MES 21 in your desired location, connect it to your network and peripherals, and configure the system settings to suit your operational requirements. Its versatile design allows for both VESA mounting and desktop setup.
Supported OS/Application/Industries
- Operating Systems: Fully compatible with both Windows and Linux, ensuring flexibility in software integration.
- Applications: Ideal for automation controls, interactive kiosks, and POS systems.
- Industries: Particularly useful in manufacturing, retail, and healthcare sectors.
Benefits & Compatibility
- Enhanced User Interaction: Multi-touch functionality streamlines complex tasks and improves user engagement.
- Robust and Reliable: Suitable for continuous operation in harsh environments, helping to reduce maintenance costs and downtime.
- Flexible Installation Options: Can be mounted or used as a standalone unit, fitting various operational setups.
Warranty and FAQs
Includes a three-year manufacturer's warranty that covers defects in materials and workmanship. For more detailed support and troubleshooting advice, please refer to our FAQ section or contact our customer support.
Shop Today & Receive Your Delivery Across the UAE!
Order the SENOR MES 21 Touch Panel PC today and benefit from our efficient delivery service across the UAE. Upgrade your business operations with this high-performance, durable touch panel PC.
After Sales Support
Our dedicated after-sales support team is available to assist with any installation or operational queries, ensuring you get the most out of your SENOR MES 21.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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