NEOTECH
EloPOS Z30 Android POS: Sleek, Powerful & User-Friendly
EloPOS Z30 Android POS: Sleek, Powerful & User-Friendly
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
EloPOS Z30 Android POS: Sleek, Powerful & User-Friendly
Product Overview:
The EloPOS Z30 for Android represents a leap in point-of-sale technology. With its 15.6-inch Full HD interactive display and robust Android 10 OS, it delivers unmatched efficiency and style to your retail setup. Elo's unified architecture ensures seamless operation, while the integrated connectivity hub and optional customer-facing display enhance the shopping experience. From its powerful processor options to its sleek design with concealed cable routing, the EloPOS Z30 is built to meet the demands of modern retail.
Key Features:
- Full HD 15.6-inch Interactive Display: Offers vibrant visuals and responsive touch for a better user experience.
- Integrated Cable Routing: Keeps counters neat and organized by concealing cables.
- Versatile Connectivity: Includes Ethernet, USB-A 3.0, powered USB, and optional USB-C, supporting a wide range of peripherals.
- Optional Customer-Facing Display: Enhances customer interaction with transaction reviews, loyalty programs, and promotions.
- Powerful Processing: Choose between the Qualcomm Snapdragon 8-core or Rockchip 6-core processor for smooth, efficient operations.
- Secure Setup: Designed for stability with optional permanent mounting solutions.
Specifications:
- OS: Android 10 with Google Play Services and EloView for content management.
- Display: 15.6'' Full HD, PCAP (10 Touch).
- Processor Options: Qualcomm Snapdragon SDA660 or Rockchip RK3399.
- Memory: 4GB RAM, with 64GB or 32GB storage options.
- Connectivity: Ethernet, 4x USB-A 3.0, RJ12 cash drawer port, 24V powered USB, optional USB-C.
- Integrated Customer-Facing Display: 10.1 inch, 1280 x 800 resolution.
Purpose of Use:
Designed for retail, hospitality, and service industries, the EloPOS Z30 enhances customer interaction, streamlines transactions, and supports a wide array of point-of-sale applications. It's the perfect choice for businesses looking to upgrade their POS system to improve efficiency and customer satisfaction.
How to Use:
Easy to set up and operate, the EloPOS Z30 integrates seamlessly into your business environment. Its Android 10 OS supports a wide range of POS applications. The system is also equipped with EloView for easy content deployment and management, making it an ideal solution for businesses of all sizes.
Supported OS/Application/Industries:
The EloPOS Z30 is compatible with a broad spectrum of applications, thanks to its versatile Android OS. It is particularly suitable for retail, hospitality, and any service-oriented businesses that require a reliable, efficient POS system.
Benefits & Compatibility:
- Enhanced Customer Experience: With its interactive display and optional customer-facing screen.
- Efficient Operations: Streamlined transactions and seamless integration with peripherals.
- Eco-Friendly: Utilizes energy-efficient components for a greener operation.
Warranty and FAQs:
The EloPOS Z30 comes with a 2-year warranty, extendable up to 5 years. FAQs cover setup, operation, and troubleshooting to ensure a smooth user experience.
Delivery Services (UAE):
We offer reliable and prompt delivery services across the UAE, emphasizing our commitment to customer satisfaction.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences to help us improve and inform others about the EloPOS Z30.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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