NEOTECH
Epson TM-T88V Ethernet Receipt Printer
Epson TM-T88V Ethernet Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Epson TM-T88V Ethernet Receipt Printer, Energy Star certified for efficiency and high-speed printing. Ideal for retail and hospitality.
Overview
The Epson TM-T88V Ethernet Receipt Printer is a top-of-the-line thermal receipt printer designed for high-volume retail and hospitality environments. This printer sets the standard for energy efficiency and performance with its Energy Star certification, combining eco-friendly operation with high-speed, reliable printing over a network.
Key Features
- Energy Star Certified: Meets stringent energy efficiency guidelines set by the U.S. Environmental Protection Agency and the U.S. Department of Energy.
- Ethernet Connectivity: Offers robust network connections, enabling efficient integration into existing systems across multiple locations.
- High-Speed Printing: Capable of speeds up to 300mm/second, making it one of the fastest printers in its class.
- Reliability: Engineered for easy maintenance and continuous operation, with a lifespan of up to 70 million lines and an auto-cutter life of 2 million cuts.
Product Quality and Performance
- Thermal Printing Technology: Provides high-quality, crisp prints that are smudge-proof and fade-resistant.
- Versatile Paper Handling: Supports different widths of thermal paper and includes a paper-saving feature to reduce usage by up to 30%.
Specifications
- Printing Method: Direct thermal.
- Print Speed: Up to 300 mm/sec.
- Resolution: 180 dpi, ensuring sharp and clear receipts.
- Interface: Ethernet (10/100Base-T/TX).
- Paper Sizes: Supports 80mm or 58mm widths.
Purpose of Use
Ideal for businesses requiring a fast, reliable, and energy-efficient solution for printing receipts, such as large retail stores, busy restaurants, and financial institutions.
How to Use
- Setup: Connect the printer to your network via Ethernet, install necessary drivers, and configure it with your POS system.
- Operation: Regularly monitor paper levels and replace as needed. Utilize the printer for daily transactions, taking advantage of its fast printing speeds and network capabilities.
Supported OS/Application/Industries
- System Compatibility: Compatible with most major operating systems, including Windows, iOS, and Android, ensuring seamless integration with existing POS systems.
- Industry Suitability: Especially suitable for environments where transaction speed and printer reliability are critical, such as in retail, hospitality, and healthcare.
Benefits & Compatibility
- Energy Efficiency: Reduces operational costs and environmental impact through its Energy Star certified performance.
- Network Capability: Ethernet interface allows for reliable and scalable network printing solutions.
Warranty and FAQs
- Warranty: Includes a comprehensive manufacturer’s warranty that covers parts and labor.
- FAQs: NEO Digital’s website offers detailed FAQs and troubleshooting guides to help maximize the utility and lifespan of the printer.
Delivery Services (UAE)
- Prompt and Secure Delivery: NEO Digital ensures fast and reliable delivery across the UAE, helping businesses enhance their POS capabilities efficiently.
After Sales Support
- Robust Support: Provides extensive after-sales support, including technical assistance, software updates, and preventive maintenance services.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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