NEOTECH
FEC XP-3687 XPOS: A Modern, High-Performance Point of Sale System
FEC XP-3687 XPOS: A Modern, High-Performance Point of Sale System
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC XP-3687 XPOS: A Modern, High-Performance Point of Sale System
Overview:
The FEC XP-3687 is designed to deliver exceptional performance and reliability, making it an ideal choice for businesses looking for a durable and efficient touch monitor. Its user-friendly interface and high-quality display ensure a seamless interaction for users, making it an essential tool for any fast-paced business environment.
Product Description:
The XP-3687 features a high-resolution touch screen that provides vibrant images and responsive touch interactions, designed to handle multiple inputs with ease. This monitor is built to last, with a sturdy construction that can withstand the rigors of daily use in busy settings. Its sleek design integrates smoothly into any commercial space, enhancing both functionality and aesthetics.
Key Features:
- High-Resolution Display: Offers clear, crisp visuals for an optimal viewing experience.
- Multi-Touch Capability: Enables efficient and intuitive user interactions.
- Rugged Build: Designed for longevity and reliability in high-traffic environments.
- Energy-Efficient Operation: Minimizes power consumption while maintaining high performance.
- Flexible Installation Options: Supports various mounting configurations to best fit the business layout.
Product Quality and Performance:
The FEC XP-3687 is manufactured with high-quality materials to ensure durability and performance under intense operational conditions. Its advanced technology provides fast and accurate responses, essential for enhancing transactional efficiency and customer satisfaction.
Specifications:
- Screen Size: 36 inches
- Resolution: 1920x1080 (Full HD)
- Touch Technology: Capacitive multi-touch
- Connectivity Options: HDMI, USB for touch, VGA
- Aspect Ratio: 16:9
Purpose of Use:
The XP-3687 is perfect for retail outlets, restaurants, and any service area that requires robust technology to facilitate fast and effective customer interactions. It excels in environments where reliability, speed, and accuracy are crucial.
How to Use:
Set up the XP-3687 by connecting it to your POS system using the appropriate interfaces (HDMI, USB, VGA). Configure the touch settings to match your operational needs. This monitor is designed for easy integration and can be adjusted to fit various operational layouts with its versatile mounting options.
Supported Industries:
This touch monitor is particularly beneficial in sectors such as retail, hospitality, and specialized service industries where efficient, reliable POS systems are vital for daily operations.
Benefits & Compatibility:
- Enhanced User Experience: Provides a smooth and responsive interface for users, improving transaction times and customer interactions.
- Durability: Built to withstand heavy use, ideal for settings with high customer traffic.
- Adaptability: Easily integrates into existing systems, supporting a variety of business operations and setups.
Warranty and FAQs:
The FEC XP-3687 comes with a standard one-year warranty that covers defects in materials and workmanship. Our comprehensive FAQ section offers additional support for setup, maintenance, and troubleshooting.
Delivery Services:
NEO Digital provides reliable delivery services, ensuring that your FEC XP-3687 arrives safely and is ready for immediate installation.
After Sales Support:
Our dedicated support team is available to assist with any setup issues or operational inquiries, helping you maximize the benefits of your new POS touch monitor.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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