NEOTECH
Datacard - Entrust Sigma DS3
Datacard - Entrust Sigma DS3
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Sigma DS3 Direct-to-Card Printer
Overview:
The Sigma DS3 Direct-to-Card Printer offers a comprehensive solution for secure identity issuance, designed for today's cloud environments. Experience unmatched security and issuance flexibility with purposeful design, both physical and digital.
About Product:
As the global leader in identity issuance, we introduce the Sigma DS3, a cutting-edge direct-to-card printer revolutionizing the ID solutions industry. With an out-of-box experience and a user-friendly printer dashboard, issuing secure identities has never been easier.
Quality:
The Sigma DS3 ensures unparalleled quality with dye sublimation print technology, providing crisp and vibrant images. Backed by a 36-month printer and printhead warranty, you can trust in its reliability and longevity.
Performance:
With single or dual-sided print capabilities and a print resolution of 300 dpi, the Sigma DS3 delivers exceptional print speed, accommodating up to 1100 monochrome cards per hour. Its efficient design includes multiple card capacity options and an array of connectivity features.
Description:
Experience the ultimate in secure identity issuance with the Sigma DS3 Direct-to-Card Printer. Its unmatched security features, issuance flexibility, and purposeful design make it the ideal solution for various industries.
Specifications:
- Print Technology: Dye sublimation
- Print Capabilities: Single or dual-sided
- Print Resolution: 300 dpi
- Monochrome Printing: Up to 1100 cards per hour single-sided
- Connectivity: USB & Ethernet
- Operating Environment: Temperature 60°F to 95°F, Humidity 20-80% RH
- Physical Dimensions: L 17.4" x W 8.9" x H 9", Weight 12.1 lbs
- Warranty: 36 Months Printer & Printhead Warranty
Purpose of Use:
Ideal for identity issuance in various sectors including government, healthcare, education, and corporate environments.
Supported Operating Systems (OS):
Compatible with major operating systems for seamless integration into existing infrastructures.
Supported Applications:
Suitable for printing secure IDs, access cards, membership cards, and more.
Supported Industries:
Ideal for government agencies, healthcare facilities, educational institutions, corporate offices, and more.
Warranty:
Comes with a comprehensive 36-month warranty covering the printer and printhead for added peace of mind.
Delivery Services:
Experience fast and reliable delivery services across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our efficient delivery ensures your Sigma DS3 Printer reaches you promptly, enabling you to streamline your identity issuance processes without delay.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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