NEOTECH
POS Terminal - NEOPOS NP-R101 All-in-One POS
POS Terminal - NEOPOS NP-R101 All-in-One POS
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
NEOPOS NP-R101 All-in-One POS System
Overview
Introducing the NEOPOS NP-R101, the ultimate All-in-One POS System designed to revolutionize the checkout experience in hotels, shops, restaurants, and retail environments. This Supermarket Cash Register Pos Machine blends state-of-the-art technology with unmatched functionality, providing a seamless and efficient point-of-sale solution. Its sleek design, coupled with powerful performance, makes it an indispensable tool for any business looking to enhance operational efficiency and customer service.
Product Description
The NEOPOS NP-R101 POS System is engineered to meet the dynamic needs of today's retail and hospitality sectors. Featuring a robust Intel Celeron I3 processor and a 15.6" capacitive touch screen with stunning 1920 x 1080 resolution, this cash register ensures speed, accuracy, and ease of use. Available in both black and white, its modern aesthetic complements any business interior. With options for memory and SSD upgrades, the NP-R101 offers flexibility to grow with your business needs.
Key Features
- High-Resolution Touch Display: 15.6" screen with 1920 x 1080 resolution for clear, intuitive interactions.
- Versatile Customer Display: An 11.6" LED display enhances customer engagement during transactions.
- Powerful Processing: Intel Celeron I3 mainboard for fast, efficient operations.
- Flexible Storage Options: Comes with a 64GB SSD, expandable to 128G or 250G.
- OS Compatibility: Supports Windows 7/10, ensuring a wide range of application compatibilities.
- Elegant Design: Available in black or white to suit any shop, restaurant, or hotel ambiance.
Quality and Performance
The NEOPOS NP-R101 is renowned for its reliability and durability, designed to withstand the rigors of high-volume environments. Customer testimonials highlight its swift processing, user-friendly interface, and the positive impact it has on customer service and transaction efficiency.
Specifications
- Brand: NEOPOS
- Type: All-in-One POS System / Cash Register
- Processor: Intel Celeron I3
- Memory: 4GB DDR3 (up to 8GB optional)
- Storage: 64GB SSD (expandable to 128G or 250G)
- Operator Display: 15.6" Capacitive Touch (1920 x 1080 resolution)
- Customer Display: 11.6" LED Display
- OS: Windows 7/10
- Color Options: Black/White
Purpose of Use
The NEOPOS NP-R101 is tailored for businesses in the hospitality and retail sectors seeking to streamline their point of sale processes, enhance customer interaction, and improve transactional efficiency.
Supported Operating Systems/Applications/Industries
With Windows 7/10 compatibility, the NP-R101 seamlessly integrates with a broad spectrum of POS applications, making it a versatile solution for various industries including hotels, shops, restaurants, and other retail settings.
Benefit Effect
Businesses utilizing the NEOPOS NP-R101 experience a significant boost in transaction speed, accuracy, and overall customer satisfaction. Its advanced features and customization options offer a scalable solution that grows with your business.
Warranty Information and FAQs
The NP-R101 comes with a comprehensive warranty and support package, ensuring peace of mind for business owners. A detailed FAQ section addresses common queries, facilitating easy setup and maintenance.
Delivery Services (specific to the UAE)
We provide fast and reliable delivery services across the UAE, covering major cities and emirates. Our commitment to prompt and secure deliveries underscores our dedication to customer service and satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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