NEOTECH
Panasonic JS920WS Lite-ray POS Workstation
Panasonic JS920WS Lite-ray POS Workstation
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Panasonic JS920WS Lite-ray POS Workstation
Overview:
Introducing the Panasonic JS920WS Lite-ray, a POS workstation that embodies over 30 years of industry expertise. Designed for businesses seeking a perfect balance between performance and cost-efficiency, the Lite-ray is built on Panasonic’s legacy of innovative, durable POS solutions. It's not just a smart choice for your business; it's a sturdy, energy-efficient workstation that thrives in tough environments.
Product Description:
The Panasonic JS920WS Lite-ray POS workstation offers exceptional durability and reliability, drawing from the design principles of the industry-leading Stingray model. Built to withstand the rigors of severe environments, Lite-ray excels in conditions involving spills, static, dust, dirt, shock, grease, and extreme temperatures. With its fanless design minimizing moving parts, the Lite-ray stands out for its robustness, making it a prime choice for any POS application. Its compact, all-in-one design not only saves counter space but also contributes to a neat, clutter-free work environment.
Key Features:
- Sturdy Construction: Fanless design ensures reliability in severe conditions.
- Designed for Value and Efficiency: Resistive touch panel usable with gloves, and ultra-low power consumption for greater savings.
- Open Platform Versatility: Runs on virtually any software across various industries, thanks to its Intel® Atom™ Processor.
- Eco-Friendly: ENERGY STAR qualified, part of Panasonic's Eco Ideas initiative.
- Compact and Clutter-Free: All-in-one design that saves counter space and enhances the workspace.
- Enhanced Customer Interaction: Options for rear POP display and integrated magnetic card reader, promoting suggestive selling and improving transaction efficiency.
Product Quality and Performance:
Lite-ray is designed for businesses that demand high performance without the high price. Its durable construction and energy-efficient operation are hallmarks of Panasonic's commitment to quality. The workstation’s versatility and reliability are unmatched, making it an ideal solution for a wide range of POS applications.
Specifications:
- Processor: Intel® Atom™, optimized for performance and power efficiency.
- Display Options: Dual backlight, high-resolution 15” LCD with anti-glare; optional second LCD for rear display.
- Storage: Flexible options with HDD or SSD, including RAID support for data protection.
- OS Support: Broad compatibility with MS Windows and Linux.
- Power Efficiency: Ultra-low consumption with optional internal UPS for power loss management.
- Security: Optional fingerprint reader for secure operator ID verification.
Purpose of Use:
The Panasonic JS920WS Lite-ray is engineered for retail establishments, restaurants, and other business environments that require a dependable, efficient POS system. Its design focuses on enhancing user experience and customer service while ensuring operational continuity in various lighting conditions.
How to Use:
Maximize the efficiency of the Lite-ray by leveraging its adjustable display and customizable storage options to fit your specific business needs. Its open platform and compatibility with a wide range of software applications allow for a seamless integration into your existing setup.
Supported OS/Application/Industries:
Thanks to its versatile operating system support, the Lite-ray is suitable for any industry requiring a reliable POS system, including retail, hospitality, and more. Its compact design and robust functionality cater to businesses of all sizes seeking to optimize their POS operations.
Benefits & Compatibility:
- Durability: Designed to perform in tough environments, ensuring long-term reliability.
- Cost-Efficiency: Offers significant power savings and operational efficiency.
- Flexibility: Accommodates various POS software applications for tailored business solutions.
Warranty and FAQs:
Panasonic offers comprehensive warranty and support options for the JS920WS Lite-ray, ensuring peace of mind and reliable performance. Our FAQ section addresses common queries to help you make the most of your POS system.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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