NEOTECH
Panasonic JS970WS Point-of-Sale System
Panasonic JS970WS Point-of-Sale System
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Panasonic STINGRAY III Point-of-Sale System
Overview:
The Panasonic STINGRAY III is the pinnacle of POS innovation, offering unparalleled adaptability and durability. Built on a modular chassis that supports a range of Intel® processor configurations, this system is designed to meet the evolving needs of your business. Whether it's for a quick-service restaurant or a high-end retail boutique, the STINGRAY III's sleek design, spill-proof touch screen, and customizable configurations make it the ideal choice for any setting.
Product Description:
The STINGRAY III by Panasonic stands out with its shared-platform chassis, allowing for easy, tool-free repairs and upgrades. This system not only boasts an IP52-rated touch screen that withstands direct spills but also features a range of mounting options to fit any operation. From pedestal to wall-mounted configurations, the STINGRAY III ensures optimal user comfort with adjustable screen tilts and swivels. Available in 15" or 17" operator touch screens, it offers optional customer-facing displays, making it a versatile solution for enhancing customer interactions.
Key Features:
- Modular Design: Hot swap components for quick, tool-free repairs.
- Durability: IP52-rated for protection against spills and dust.
- Flexibility: Pedestal, low-profile, and wall-mountable configurations with adjustable screen angles.
- Customizable: Choose from three Intel® processor configurations to match your performance needs.
- Enhanced Customer Experience: Optional 12” customer-facing touch screen with HD camera.
- Efficient Operation: Dust- and grease-resistant ventilation system.
- Operating System Compatibility: Supports various Microsoft® Windows Embedded operating systems.
Product Quality and Performance:
Designed for rugged environments, the STINGRAY III delivers exceptional quality and performance, ensuring reliable service through rigorous daily use. Its innovative ventilation system keeps the unit cool and efficient, even in the most demanding conditions, making it a dependable choice for any business.
Specifications:
- Processors: Options ranging from Intel® Celeron® to Intel® Core™ i5 vPro™.
- Memory: 4 GB standard, upgradable to 16 GB.
- Storage: Minimum 320 GB HDD or optional SSD.
- Display: 15" XGA or optional 17" SXGA, with resistive or capacitive touch panel options.
- Interfaces: Comprehensive connectivity including USB, LAN, powered USB, and more.
- Power Supply: Efficient AC adapter with options for different processor models.
- Environmental Tolerance: Operates effectively in temperatures from 5°C to 40°C.
Purpose of Use:
The STINGRAY III is crafted for businesses seeking a POS system that combines aesthetic appeal with practical functionality. It's perfectly suited for environments ranging from bustling quick-service restaurants to sophisticated retail settings, offering seamless operations and enhanced customer service.
How to Use:
Maximize the STINGRAY III’s potential by customizing its configurations to suit your specific business needs. Its easy-to-maintain design ensures minimal downtime, while the optional customer-facing screen can enhance customer engagement and streamline transactions.
Supported OS/Application/Industries:
This versatile POS system supports a wide range of operating systems, including Windows 7 Professional for Embedded Systems and Windows Embedded 8.1 Industry Pro Retail, making it suitable for various applications and industries.
Benefits & Compatibility:
- Energy Efficiency: Designed with sustainability in mind, ensuring lower operating costs.
- Improved Customer Interaction: Optional customer-facing display enhances service quality.
- Adaptable Configurations: Modular design allows for tailored solutions to meet specific business requirements.
Warranty and FAQs:
Panasonic provides comprehensive warranty coverage for the STINGRAY III, ensuring peace of mind and reliable service support. Our FAQ section addresses common queries, helping you make the most of your POS system.
After Sales Support:
Dedicated after-sales support from Panasonic guarantees customer satisfaction, offering detailed guidance and assistance for any queries or concerns related to the STINGRAY III POS system.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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