NEOTECH
POSTECH PT-R1215: 21.5" Advanced Touchscreen POS System
POSTECH PT-R1215: 21.5" Advanced Touchscreen POS System
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introducing the POSTECH PT-R1215: The Premier Kitchen Display System
Overview
Upgrade your culinary workspace with the POSTECH PT-R1215 Kitchen Display System. This advanced POS system features a 21.5-inch capacitive touchscreen designed to withstand the rigorous demands of busy restaurant environments. With its sleek design and powerful functionality, it's the perfect tool for enhancing service speed and accuracy in any gastronomic setting.
Product Description
The POSTECH PT-R1215 is engineered for durability and performance, offering a high-resolution display and flexible operating options with Windows 10 or 11. This system is tailored for the food service industry, with an aluminum alloy body for added robustness and certifications like FCC, CE, and ROHS that guarantee quality and safety.
Key Features
- High-Resolution Display: 21.5 inches with 1920x1080 resolution provides clear, vibrant visuals for easy order management.
- Flexible OS Options: Compatible with Windows 10 and 11 to seamlessly integrate into your existing technology ecosystem.
- Durable Construction: Aluminum alloy frame withstands the hustle and bustle of kitchen environments.
- Capacitive Touch Technology: Ensures quick response times and supports multi-touch gestures.
Product Quality and Performance
The POSTECH PT-R1215 is built to perform in high-demand situations, featuring optional high-performance Intel processors and up to 8GB of RAM to handle complex tasks smoothly. Its thermal and fan-less design ensures it operates quietly and efficiently, making it ideal for kitchen use.
Specifications
- Processor: Intel Baytrail options (i3, i5, i7)
- Memory: Up to 8GB RAM
- Storage: SSD options up to 512GB
- Interfaces: Multiple USB ports, RS232 COM ports, VGA, LAN, and more for comprehensive connectivity.
Purpose of Use
Designed for the hospitality industry, the POSTECH PT-R1215 excels in various settings from restaurants and cafes to bakeries and bars. Its robust features make it ideal for businesses that require a reliable, easy-to-use system to manage daily operations efficiently.
How to Use
Setting up the POSTECH PT-R1215 is straightforward. It can be mounted or placed on a stand, making it versatile for any kitchen layout. Its user-friendly interface allows staff to learn quickly, reducing training time and increasing productivity.
Supported OS/Application/Industries
This POS system is perfect for:
- Catering: Restaurants, fast-food chains, coffee shops, and bakeries.
- Retail: Boutiques, department stores, and cosmetic shops.
- Recreation: Night clubs, theme parks, and casinos.
- Commercial: Parking lots, inns, and transport terminals.
Benefits & Compatibility
- Energy Efficiency: Low power consumption with a high-efficiency power adapter.
- Compact Design: Space-saving features ideal for kitchens with limited space.
- Wide Application Range: Supports a variety of applications, enhancing operational efficiency across multiple industries.
Warranty and FAQs
Enjoy peace of mind with a 2-year warranty and comprehensive support services. Check our FAQ page for instant help with common issues, ensuring your operations continue smoothly with minimal downtime.
Shop Today & Receive Your Delivery Across the UAE!
Order your POSTECH PT-R1215 now and take advantage of our fast, reliable delivery service throughout the UAE. Boost your restaurant's productivity and customer satisfaction with this top-tier kitchen display system.
After Sales Support
Our commitment extends beyond the sale. We offer dedicated support to ensure your POSTECH system consistently meets your business needs.
Request for Customer Reviews and Testimonials
We value your feedback! Share your experiences with the POSTECH PT-R1215 to help us keep improving and serving you better.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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