NEOTECH
POSTECH PT-R1518L Dual Screen Windows POS Terminal
POSTECH PT-R1518L Dual Screen Windows POS Terminal
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your business with the POSTECH PT-R1518L Dual Screen Windows POS Terminal. High performance, versatile connectivity, and dual-display perfect for retail & hospitality.
Overview:
Upgrade your operations with the POSTECH PT-R1518L Windows POS Terminal, designed for seamless integration into retail, hospitality, and healthcare environments. This sleek, powerful POS terminal enhances transaction efficiency and customer service with an intuitive dual-screen design, fast Intel i5 processor, and flexible connectivity options. Ideal for busy supermarkets and stores, it ensures an elevated user experience, smooth transaction flow, and customizable functionality to meet specific business needs.
Product Description:
The POSTECH PT-R1518L Dual Screen Windows POS Terminal is equipped with an Intel Core i5 processor (upgradeable to i7), 4GB RAM, and a 128GB SSD, delivering fast and reliable performance. Its 15-inch capacitive touchscreen paired with a 9.7-inch customer display enables interactive customer engagement and efficient checkout. Built with durable components, customizable options like RFID and fingerprint scanners, and a variety of connectivity interfaces, this POS terminal suits high-traffic business environments. It supports multiple applications, making it versatile across supermarkets, retail stores, and hospitality venues.
Key Features:
- High Performance: Intel i5 processor (optional i7) for quick data processing.
- Dual Screen Design: 15-inch primary and 9.7-inch customer display for enhanced user experience.
- Customizable Accessories: Add-on options like MSR, RFID, and fingerprint scanners to meet diverse business requirements.
- Comprehensive Connectivity: Equipped with multiple I/O interfaces, including RJ45, USB, and RJ11.
- User-Friendly Interface: Windows-based, intuitive touchscreen interface for easy use.
- Durable Build: Sturdy construction built to withstand constant use in fast-paced settings.
Product Quality and Performance:
The POSTECH PT-R1518L combines powerful components and a robust build, ensuring excellent reliability and performance in high-demand environments. Its dual display and customizable accessories make it an adaptable solution that meets strict quality standards and is optimized for consistent, high-quality operation.
Specifications:
- Screen Size: 15" Capacitive Touch Display (Primary) and 9.7" Display (Secondary)
- Processor: Intel Core i5 (Optional i7 up to 12th Gen)
- RAM: 4GB (Upgradeable to 8GB or 16GB)
- Storage: 128GB SSD (Optional up to 1TB)
- Operating System: Windows 10 (Trial) or upgradeable to Windows 11 Pro
- Wireless Module: IEEE802.11a/b/g/n/ac with 5G support
- Interfaces: RJ45, USB, Rs232, RJ11
Purpose of Use:
Designed for use in retail, hospitality, and healthcare, the POSTECH PT-R1518L enhances POS operations, inventory control, and customer service, supporting businesses that demand efficient transaction processing and enhanced customer engagement.
How to Use:
- Setup: Connect the terminal to your network and peripherals using available ports.
- Configuration: Utilize the Windows interface for easy setup, and load preferred POS software.
- Operation: Begin processing transactions through the user-friendly touch display. Dual screens offer both staff and customer interfaces for streamlined checkout and interaction.
Supported OS/Application/Industries:
- Supported OS: Windows 10, Windows 11 Pro, Linux, and Android 14.0
- Applications: Compatible with a range of POS software, enhancing transaction management, reporting, and inventory control.
- Industries: Suitable for supermarkets, retail, hospitality, and healthcare, providing efficient and customizable POS solutions.
Benefits & Compatibility:
The POSTECH PT-R1518L optimizes business operations with high performance, adaptability, and ease of use. Its compatibility with multiple operating systems and POS applications improves both customer satisfaction and workflow efficiency.
Warranty and FAQs:
The POSTECH PT-R1518L POS Terminal comes with a 1-year warranty, ensuring peace of mind and consistent support. For common questions and setup guidance, please refer to our FAQ section on the Neotech product services page.
Packaging/Weight/Dimension:
- Packaging: Secure packaging ensures safe delivery and includes setup instructions.
- Weight: Lightweight and portable for convenient placement.
- Dimensions: Compact build that fits a variety of business layouts.
Stock Availability:
We strive to maintain updated inventory levels for immediate availability. However, if the item is out of stock, we will notify you promptly. For urgent orders, please contact us to verify stock before purchase. Non-standard configurations typically ship within 10-15 business days after order confirmation.
Get in Touch:
For any inquiries regarding the POSTECH PT-R1518L POS Terminal or assistance with POS solutions, please reach out to our expert team. We are here to provide support on product details, pricing, and availability to ensure the best solution for your business needs.
Disclaimer:
This information is provided for general purposes only and is subject to change without notice. Images are for illustrative purposes and may not represent the exact product. NEOTECH is committed to providing accurate content; however, we do not guarantee the completeness or timeliness of the information. Specifications, pricing, and availability are subject to change, and customers are encouraged to confirm all details with a sales representative prior to purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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