NEOTECH
Sensormatic Synergy 2.5m Outdoor ABS Pedestal
Sensormatic Synergy 2.5m Outdoor ABS Pedestal
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Synergy 2.5m Outdoor ABS Pedestal
Overview:
Elevate your outdoor retail security with the Synergy 2.5m Outdoor ABS Pedestal, a cutting-edge detection system designed to thrive in exterior environments such as garden centers. This system merges Sensormatic's advanced AM EAS technology with RFID, video, and Traffic Intelligence capabilities for unparalleled asset protection and store performance optimization, even outdoors.
Product Description:
The Synergy 2.5m Outdoor ABS Pedestal is engineered to offer retailers a robust, all-weather solution for theft detection and inventory management. Constructed from high-impact ABS with an IP44 water resistance rating, it's built to withstand the elements while maintaining the aesthetic integrity of any retail setting. This intelligent, interconnected system can be retrofitted with an RFID panel, offering a seamless transition to advanced inventory and shrink visibility. With features like Metal-Foil and Jammer Detection, customizable alarms, and embedded people-counting sensors, it delivers comprehensive security and insightful data to enhance operational efficiencies and shopper experience.
Key Features:
- All-Weather Durability: IP44-rated for outdoor use, ideal for garden centers.
- Comprehensive Theft Detection: Combines AM, RFID, and video technologies.
- Traffic Intelligence: Embedded sensors for conversion rate and performance analysis.
- Customizable Alarms: Tailored alert tones and LED lights for immediate staff notification.
- Easy RFID Retrofit: Seamless upgrade path for enhanced inventory management.
- Enhanced Visibility: Add-on cameras for EAS event verification.
Product Quality and Performance:
The Synergy 2.5m Pedestal stands out for its durability, designed to operate effectively in outdoor settings. Its superior detection capabilities ensure high levels of security against theft, backed by positive customer testimonials and a track record of reducing shrink in challenging retail environments.
Specifications:
- Technology: Acousto-Magnetic (AM), with RFID capability
- Dimensions: Height: 165cm, Width: 41.9cm, Depth: 8.6cm
- Weight: 7.1kg
- Color Options: Cool Gray, Charcoal
Purpose of Use:
Ideal for retailers with outdoor spaces, like garden centers, looking to protect merchandise without compromising on store design or customer experience. Offers a harmonious blend of aesthetic appeal and robust security features.
How to Use:
Position at outdoor exit points for immediate protection. Utilize customizable features and network connectivity for tailored security solutions. Regular updates and maintenance ensure lasting performance and security.
Supported OS/Application/Industries:
Suitable for a wide range of retail environments, especially those extending into outdoor areas. The system's flexibility and compatibility with various technologies make it a versatile choice for diverse retail settings.
Benefits & Compatibility:
- Outdoor Adaptability: Designed to endure outdoor conditions without faltering.
- Operational Insights: Offers valuable data for optimizing store layout and performance.
- Enhanced Security: Advanced detection technologies deter theft effectively.
- Energy Efficiency: Features like "power-on-demand" contribute to lower energy consumption.
Warranty and FAQs:
Includes a one-year warranty, with comprehensive support and service options available. Visit our product services page or contact customer support for detailed FAQs and troubleshooting assistance.
Delivery Services (UAE):
Our commitment to reliable, prompt delivery extends across the UAE, ensuring your outdoor security solutions are delivered efficiently and ready for installation.
Request for Customer Reviews and Testimonials:
We value your feedback. Please share your experiences with the Synergy 2.5m Outdoor ABS Pedestal to help us continue improving our security solutions for your retail needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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