NEOTECH
Mobile Terminals - Urovo i6310
Mobile Terminals - Urovo i6310
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
UROVO i6310: Slim Rugged PDA
Overview:
The UROVO i6310 redefines the standards for portable computing in tough environments with its ultra-slim rugged design. This cutting-edge PDA is an indispensable tool for industries in need of reliable mobile computing solutions.
Product Description:
Featuring a 13.3mm slim profile and weighing just 210 grams, the i6310 combines portability with durability. Its 5” HD multi-touch display, protected by Corning Gorilla Glass, ensures clear visibility and responsiveness, even in harsh conditions. The device is equipped with advanced features like 1D/2D barcode scanning, NFC, and fingerprint verification to cater to various business operations.
Key Features:
- Performance: Powered by a Qualcomm Quad-Core CPU and Android 8.1 OS for seamless operation.
- Data Collection: Efficient 1D/2D Scan Engine for accurate data capture.
- Imaging: Dual Cameras for diverse imaging needs.
- Connectivity: Comprehensive options including 4G, Bluetooth, and WiFi.
- Display: 5.0” HD screen with Corning Gorilla Glass for enhanced durability.
- Portability: Exceptionally lightweight at 210g, designed for mobility.
- Ruggedness: Drop-tested at 1.5m and IP65 rated for water and dust resistance.
Quality and Performance:
The i6310's durability is proven through rigorous testing, including a 1.5m drop test and an IP65 rating for dust and water resistance. Adopted in over 50 countries, its reliability is unmatched in warehousing, logistics, retail, and other demanding sectors.
Specifications:
- CPU: Qualcomm Quad-Core
- OS: Android 8.1
- Display: 5.0” HD, protected by Corning Gorilla Glass
- Connectivity: 4G, Bluetooth, WiFi
- Battery: 4,100mAh, with less than 4 hours charge time
- Weight: 210g
- Durability: 1.5m drop test, IP65 rating
Purpose of Use:
Ideal for warehousing, logistics, retail, healthcare, and more, the i6310 excels in stocktaking, order picking, asset management, and e-payment solutions, providing flexibility for a variety of business requirements.
Supported Operating Systems/Applications/Industries:
With Android 8.1 OS, it supports leading software platforms and applications like Ivanti’s Wavelink Velocity, Transvirtual, and more, making it suitable for transportation, logistics, warehousing, retail, finance, government, healthcare, etc.
Benefit Effect:
By enhancing operational efficiency, increasing employee productivity, and ensuring accurate data collection and asset tracking, the i6310 significantly improves business processes.
Warranty Information:
Features a comprehensive Australian warranty, including accidental damage cover, supported by a Sydney-based service center with strict SLA-backed turnaround times.
Delivery Services:
Offering reliable and timely deliveries across major UAE cities and emirates, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, ensuring customer satisfaction through efficient service.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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