NEOTECH
Receipt Printer - Xprinter XP-C230/C260K
Receipt Printer - Xprinter XP-C230/C260K
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Receipt Printer - Xprinter XP-C230/C260K is a cutting-edge solution for businesses seeking a durable, versatile printer capable of handling various environments. Designed with a waterproof, oil-proof, and dustproof cover, it supports not only traditional receipt printing but also excels in kitchen printing, internet-based printing, and more.
About Product
This printer is engineered for ease of use, featuring easy paper loading and robust protection against environmental factors. It supports prompt printing and error alarms, ensuring smooth operation. High-speed printing capabilities, combined with excellent print quality, make it suitable for businesses demanding reliability and performance. Compatibility with Epson ESC/POS commands and support for multiple languages, including simplified and traditional Chinese, extend its versatility.
Quality and Performance
The Xprinter XP-C230/C260K is known for its high-speed image and character printing, boasting speeds up to 300 mm/s for the XP-C260K model. The design includes a special cover to protect against water, oil, and dust, ensuring the printer's longevity and reliability in various settings.
Specifications
- Models: XP-C230 and XP-C260K
- Printing Method: Direct thermal
- Paper Width: Adjustable for different sizes
- Printing Speed: Up to 300 mm/s for XP-C260K
- Interface Options: USB, Serial, LAN, with optional Bluetooth/WiFi
- Power Supply: AC 110V/220V input, DC 24V/2.5A output
Purpose of Use
Ideal for retail, hospitality, and food service industries, this printer is built to perform in any setting requiring receipt, order, or ticket printing. Its robust design makes it particularly suited for kitchen environments where conditions can be challenging.
Supported Operating Systems (OS)
The printer is compatible with Windows, Linux, Android, and iOS platforms, offering broad compatibility with various devices and systems.
Supported Applications and Industries
From retail outlets to restaurants and entertainment venues, the Xprinter XP-C230/C260K meets a wide range of industry needs. Its ability to handle different types of printing tasks makes it a versatile choice for businesses of all sizes.
Benefit Effect
Businesses benefit from the printer's reliability, fast printing speeds, and versatile functionality, improving operational efficiency and customer satisfaction. The environmental protections ensure it operates smoothly in challenging conditions, reducing downtime and maintenance costs.
Warranty Information
Comprehensive warranty details are provided, ensuring support for the lifespan of the printer, including cutter and printer head life, highlighting the manufacturer's commitment to quality and reliability.
Delivery Services
We offer prompt and reliable delivery across the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service is designed to be fast, ensuring that your printer arrives when you need it, with a focus on customer satisfaction and efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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