NEOTECH
Zebra DS8100 Series for Healthcare
Zebra DS8100 Series for Healthcare
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The DS8100-HC Series represents a significant leap in healthcare scanning technology, blending high-performance scanning with a user-friendly, disinfectant-ready design. This series is engineered to meet the unique needs of healthcare professionals, offering unmatched barcode scanning to ensure accurate patient data, medication administration, and specimen collection.
Key Features
- Advanced Scanning Performance: Captures 1D, 2D, and PDF417 barcodes across a wide range, from near contact to over 1.5 meters away, ensuring fast and accurate data capture.
- Disinfectant-Ready Design: Built with medical-grade plastics, the scanner withstands regular cleaning with a wide range of harsh chemicals, reducing the risk of pathogen spread.
- SafeLED Technology: Provides illumination deemed safe for patient and clinician eyes, ideal for nighttime use in patient rooms.
- PowerPrecision+ Battery: Offers extended battery life for continuous, reliable operation throughout busy shifts.
- Vibration Feedback: Delivers clear tactile confirmation of successful scans, perfect for noisy environments.
Product Quality and Performance
The DS8100-HC Series is rigorously tested to withstand the challenging conditions of healthcare settings. Its durable design ensures it can handle drops, knocks, and constant disinfection without compromising performance. With superior scan range and rapid data capture, healthcare professionals can focus more on patient care and less on administrative tasks.
Specifications
- Dimensions: 6.6 in. H x 2.8 in. W x 4.2 in. D
- Weight: 8.4 oz./238 g
- Battery: PowerPrecision+ 3100mAh Li-ion rechargeable battery
- Decode Capability: 1D, 2D, PDF417, and more
- Seal Rating: IP42; designed to withstand multiple drops to concrete
Purpose of Use
Designed specifically for healthcare environments, the DS8100-HC Series addresses critical needs in patient care, lab sample tracking, pharmacy management, and bedside services. Its precision scanning reduces errors in medication administration and patient identification, directly contributing to enhanced patient safety and care quality.
How to Use
Simple to integrate and intuitive to use, the DS8100-HC Series can be quickly adopted into existing healthcare IT ecosystems. Its ergonomic design and easy-to-understand feedback signals make it user-friendly for all staff members, requiring minimal training.
Supported Operating Systems/Applications
Compatible with leading healthcare management systems and software, the DS8100-HC Series easily integrates into any hospital or clinic's workflow, enhancing efficiency and data accuracy across all departments.
Benefits & Compatibility
- Improved Patient Safety: Minimizes errors in patient care with accurate scanning.
- Enhanced Workflow Efficiency: Speeds up data capture and processing, allowing more time for patient care.
- Robust Durability: Stands up to the rigorous demands of healthcare environments.
Warranty and FAQs
NEO Digital offers a comprehensive one-year warranty for the DS8100-HC Series, covering manufacturing defects and performance issues. For more information, visit our product services page or contact our customer support team.
Delivery Services
NEO Digital provides reliable and prompt delivery services for the DS8100-HC Series across various regions, ensuring that healthcare facilities can quickly access this critical technology.
After Sales Support
Our commitment to excellence extends beyond the sale. NEO Digital's after-sales support team is dedicated to providing swift assistance and resolutions to any inquiries or issues, ensuring uninterrupted operation in healthcare settings.
Request for Customer Reviews and Testimonials
We value feedback from our customers. Share your experience with the DS8100-HC Series on our website to help others understand its impact in healthcare settings.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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